Utility infrastructure is aging and is, in some instances, well past its planned service life. The workforce is comprised of a mixed bag of skill levels, capabilities and experiences. Customers are demanding 100 percent availability and quick fault resolution. Meanwhile, there is more work to do than there are resources, so it is imperative that the field workforce be efficient in its execution, and that the highest quality information be collected to streamline work and asset-related business processes.

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As utility companies have responded to these issues, many have taken great strides in employing the latest technology to manage their work forces, assets and operations. Having gained strong improvements in back-office operations, many gas and electric utility organizations are now looking beyond the back office, and seeking other ways to get more done, deal with aging infrastructure and workforce, collaborate better and further the efficiency of their day-to-day activities.

View this on-demand Webcast to hear how Pacific Gas & Electric is using mobile technology, and why they have decided to roll it out deeper into their utility.

Sierra Energy Group's Senior Analyst, Warren Causey, will moderate a discussion with a group of utilities experts, who will speak specifically to the applications and benefits of today's mobile technology.

Alain Erdozaincy of Pacific Gas and Electric, Jim Davis of Syclo, and Maureen Coveney of SAP will each discuss their experiences and perspectives on mobile. Mr. Erdozaincy will discuss PGE's evaluation of mobile solutions, the functionality they are deploying later this year, and future plans. Mr. Davis leads the Syclo Energy practice and will share Syclo's collective intelligence gathered from over 80 live mobile deployments in utilities. Ms. Coveney and Mr. Causey work with utilities across the country, advising them on how to address industry issues, including mobile.

Listen in to learn:

• How to manage field employees
• How utilities are better maintaining assets, streamline customer service and minimize outages!
• Discover ways to cut paperwork out of your daily processes, dramatically cut costs and get more done with fewer people
• Areas where you can get immediate payback
• Best practices for designing your mobile solution

Speakers

• Warren B. Causey, Vice President, Sierra Energy Group, Energy Central's Research & Analysis Division
• Alain Erdozaincy, Director, Information Systems and Technology Services, PG&E
• Jim Davis, Vice President Energy, Syclo
• Maureen Coveney, Industry Director, Sr. Principal, Utilities, SAP Americas