Market opportunity for a new breed of service providers Webcast -- The emergence of the one-to-many model and how SAP can help
In this webcast, SAP addresses the BPO providers community and in particular the service/product strategists and their sales counterparts. SAP provides insight on the successful formula for service providers’ success based on the experience since 2003.
Starting with a quick recap of the context, in particular the challenges of today’s BPO, SAP executives then move on to provide concrete recommendations to service providers and highlight the role of SAP in making them achieve strong and sustainable profitability. The solution revolves around two key tenets: deciding on the scope of services and related standardization; and safeguarding the model’s standards from sales to delivery with SAP’s help.
Christian Baader, Vice President BPO, SAP
Gianni Giacomelli, Head of Strategy and Marketing BPO, SAP