Business considerations such as rising energy costs, green and conservation programs, smart metering, and transition to new CIS systems and eServices represent challenges, but also great opportunities for utilities. The role of the customer, and how your utility communicates with them, is critical to success.

Watch the Webcast

Join us to gain insight on the following topics:

• How do you drive customer satisfaction and behavior with powerful demand-side management?
• How do you implement flexible but reliable and efficient processes to increase your ROI while leveraging your existing infrastructure?
• How do you leverage billing, CRM, and AMI to communicate with customers proactively in real time?
• How do you become more agile to meet future regulations and trends?

This presentation will discuss processes and technology you can implement quickly to address the issues and challenges facing utilities in today's economy, as well as future trends and best practices to deal with these challenges.

Speakers

• Paul Kurchina, President, KurMeta Inc., Utilities Expert and ASUG Board Member
• Larry Beecher, Vice President, North America, StreamServe
• Maureen Coveney, Industry Director, Sr. Principal, Utilities, SAP Americas