Please tune in for the next installment of the Customer Value Network (CVN) Webcast series, The Future Is Here: Customer Relationship Management with SAP featuring Sony of Canada Ltd.

Watch the Webcast

If your organization has a current CRM initiative or is considering an upgrade to its SAP CRM application, then this SAP Webcast series is for you. On this call you'll hear how best-run business Sony of Canada Ltd. upgraded to SAP CRM 2007 in 12 weeks. Learn how their Customer Service Center was able to improve overall customer satisfaction measures while also providing a more user-friendly tool for their agents.

Specific capabilities include:

• Inbound call processing using interaction center
• Use of outbound surveys for post interaction follow-up
• Call handling times reduced through computer telephony integration

Speakers

• Jeff Eberhart, Director, CRM Customer Value Network, SAP Americas
• Harold Lewkowicz, Manager, SAP Applications, Sony of Canada Ltd.
• Sathya Subramanyam, Sr. Business Analyst, Sony of Canada Ltd.
• Inge Vanek, Manager, Customer Information Center, Sony of Canada Ltd.