If your organization has a current CRM initiative or is considering an upgrade to its SAP Customer Relationship Management (SAP CRM) application, then this SAP Webcast series is for you.

Watch the Webcast

Rick Moore and Lisa Dunnette from Intervoice Solutions for Convergys will discuss their upgrade to the latest release of SAP CRM. They'll speak about how they are using it to provide their sales force with management solutions via a new user interface that improves user adoption; to drive incremental ROI; and to make better decisions in real time.

You'll hear how the best-run businesses like Convergys (formerly known as Intervoice) have upgraded to SAP CRM 2007 and learn how they are using it to:

• Provide their sales force with account, activity, and opportunity management in a new user interface that improves user adoption
• Leverage SAP CRM for sales forecasting and planning to drive incremental ROI
• Use analytics to make better decisions in real time

Speakers

• Jeff Eberhart, Director, CRM Customer Value Network, SAP Americas
• Rick Moore, Senior Manager, IT Business Solutions, Intervoice
• Lisa Dunnette, IT Business Analyst, Intervoice Solutions for Convergys