Claims payments and processing costs account for more than 75 cents of each incoming premium dollar. As leading insurers refine their strategies for reducing claim indemnity payments, they are turning to continuous improvement in their claims process costs as part of their sustained profitability initiatives. They are finding that better claims processes improve the satisfaction of both claimants and claim partners.

Watch the Webcast

In this session, learn how leading insurers use activity-based costing to understand, prioritize, and lower claims process costs. Explore a case study that shows how one insurer improved not only its processing expenses but also improved claimant and business partner satisfaction. And discover how using an insurance activities library accelerates implementation.

In this complimentary Webcast you will:

• Learn how to identify opportunities to improve claim processes
• Deepen your understanding of the contribution of claims to overall customer, product, and channel profitability
• Learn how to leverage an industry activities library and industry standard processes to jumpstart an activity-based costing effort
• Drive actionable improvements through dynamic dashboards and key metrics

Speakers

• Anthony O'Donnell, Senior Editor, Insurance & Technology
• Karen Pauli, Research Director, Insurance Practice, TowerGroup
• Jim Shoemaker, Director, Corporate Financial Planning and Analysis, AmeriHealth Mercy
• Pat Saporito, Senior Service Line Leader, Insurance and Healthcare, Business Objects, an SAP company