The short-term economic forecast is undoubtedly bleak.

Watch the Webcast

But according to an important study from Retail Systems Research (RSR), the nation’s leading retailers have taken a longer view. They’re pushing ahead with forward-looking strategies such as customer-centricity—organizing their retail environment first and foremost around the demands of their customers.

Top retailers agree: Now’s the time to start looking toward—and preparing for—better economic times ahead. Let this Webcast presentation show you how!

Please join SAP for this on-demand Webcast, “Customer-Centric Stores.” We’ll review recommendations from the RSR study, including:

• How top retailers are already preparing for the inevitable economic upturn
• Important opportunities and technologies available to today’s retailer
• The promise of customer-centricity
• Making in-store employees part of the solution, not the problem

Speakers

• Louise Kennard, Director of Staffing, Budgeting and Expense Control, The Bon Ton
• Paula Rosenblum, RSR Managing Partner
• Verlin Youd, Senior Vice President, Global Trading Industries, SAP