An Investor's guide to Business Process Outsourcing (BPO) economics - and how to assess related technology choices Webcast
|This webcast analyzes the technology choices that determine a BPO provider's value, focusing on the key determinants of shareholder value: revenue, cost, capital expenditure and company beta (risk).
The BPO market has changed dramatically in the past years and the value of BPO providers has become the object of even more intense scrutiny, from stockmarket analysts to private equity to of course shareholders. BPO is an overall immature market that presents some substantial financial value generation opportunities, as valuations heavily hinge on the ability of BPO providers to operate seamlessly and sell proficiently - all of which is still "work in progress".
Interestingly, the influence of technology on both, sales cycles and operations excellence, is increasingly well understood. A first related insight is that proprietary technology per se is not necessarily a recipe for value. However, the deployment of technology to serve proprietary processes is. It is key to strategically determine how to use the software platform, and to leverage the technology vendor's resources to get there.
- What are the determinants of a BPO provider's company value
- How does technology influences it
- What choices maximize value
- Gianni Giacomelli - Head of Strategy and Marketing, SAP, BPO Business Unit