Join two extraordinary CRM-focused Webcasts and get up to speed on trends and technologies that can make your CRM processes more effective - and more profitable!

CRM Isn't Standing Still - And Neither Are Your Competitors

Advances in CRM technology can leave some organizations behind - forcing them to watch their competitors reach new heights of profit, market share, and customer acquisition and retention. SAP offers two Webcasts designed to keep you current in CRM and ahead of your competitors. You will gain real world insight from CRM thought leader Paul Greenberg, author of CRM at the Speed of Light, and Pat Bakey, senior vice president of the CRM business unit for SAP Americas.

New Customer Strategies for the 21st Century

Join this Webcast, and get up to speed on advanced CRM solutions from SAP and essential customer strategies.

Learn more about:

• New customer strategies that can replace outdated practices
• Agile, flexible companies that are redirecting some of their strategies and discontinuing those that failed
• The ability to drive competitive differentiation and new growth by understanding your customers better

Watch the Webcast

Customers - The Critical Link in the Enterprise Value Chain

Discover how you can gain value from your customers by learning how to serve them rather than control them - turning them into advocates that promote your products and services. Learn how successful companies create advocacy by:

• Listening to the voice of the customer
• Knowing where to focus customer attention
• Using information to enhance customer strategies

Watch the Webcast