Join SAP and BPO Provider Arinso and learn why a quality-oriented BPO approach will deliver much more than cost savings. You will discover how technology provides the means to implement high-quality process delivery, which tangible benefits you can expect, and what tools and methodologies you require for excellent HR operations.

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Webcast Series

This Webcast is part of a Webcast series. View other sessions from Business Process Outsourcing (BPO) Excellence Webcast Series.

Outsourcing HR Operations has many faces: next to greater flexibility and cost optimizations, HRO can also show you the way to top-notch operational excellence when it comes to HR service delivery. In fact, while cost savings have been a prime driver of most early BPO deals, delivery quality is by now a key consideration when BPO customers choose their service partner.

To achieve superior process quality, three things need to come together:

• The right technology
• The right methodology
• The right partner

Topics

• What is quality and why it is important
• The view of the practitioners: ARINSO in HR
• How Technology Helps Achieving HRO Quality
• Conclusions

Speakers

• Rudy Vandenberghe – Executive Director, Arinso
• Gianni Giacomelli – Head of Strategy and Marketing, SAP, BPO Business Unit