Recently, the business process outsourcing (BPO) marketplace has seen a shift change towards creating sustainable outsourcing relationships. Although there is still a recognition that short-term cost savings is an important factor in any BPO transaction, executives are now looking to achieve more long-term benefits from their outsourcing contracts.

Watch the Webcast

Topics

Targeted at BPO decision makers, analysts, and providers, the Webcast will provide in-depth information on:

• What typifies sustainability for both clients and vendors in today's BPO market
• Why companies should be looking to achieve sustainability -- and how contract and relationship styles in Europe and North America compare
• The impact of standardization on achieving sustainability in BPO
• How technology can be used as a lever to support sustainability and standardization
• Which aspects you should consider when choosing and implementing the underlying technology solution for BPO

Speakers

• Christian Baader, Vice President BPO, SAP
• Phil Morris, COO, Morgan Chambers

You'll see how one company has used process and technology standardization to achieve long-term, sustainable benefits.

Plus, you will have the opportunity to post questions to the speakers for discussion at the end of the event.