China

Dear Customers and Partners,

We are pleased to announce the SAP Customer Relationship Management Workshop(SAP CRM2007) in China: 

Course&Date:                                                                                                                                     CR100       CRM Customizing Fundamentals        Oct.7-10,2008  4 days
CR580       CRM User Interface                           Oct.13-15, 2008  3 days

Venue: Shanghai, China

Course Language: English

Course Fee:                                                                                                                                             CR100  RMB12,000 per person
CR580  RMB9,000 per person

Note: Participants can enroll one or both classes

Course Description:

CR100   CRM Customizing Fundamentals
Prerequisites
Essential 
--* Essential 
--SAPCRM Overview of the SAP CRM solution 
--Recommended 
--SCM600 Business Processes in Sales Order Management
Goals
--The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.
Audience
--Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing 
--SAP consultants and partners
Software
--SAP CRM 2007 
--SAP ECC 6.0
Content
*CRM basic data: 
--Account Management 
--Organizational model 
--Product master 
--Customizing settings for each object
*CRM business transactions 
--Overview of generic functions in business transactions 
--Activity management 
--Customizing for these objects
*Process control and determination 
--Partner determination 
--Actions 
--Overview of pricing in CRM
*CRM billing 
--Basics concepts of CRM middleware 
--Introduction to the CRM WebClient User Interface
Notes
--This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

CR580 CRM User Interface
Prerequisites
Essential
* Essential 
--SAPCRM Overview of the SAP CRM solution 
--Fundamental knowledge of SAP technology
* Recommended 
--CR100 CRM Customizing Fundamentals 
--IC WebClient UI experiences
Goals
--Gain an overview of the SAP CRM User Interface 
--Customize and maintain SAP CRM User Interface 
--Implement customer specific enhancements
Audience
Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM User Interface (UI).
Software
--SAP CRM 2007 
--SAP ECC 6.0
Content
--SAP CRM User Interface Overview 
--UI Concept 
--Business Roles 
--Navigation Bar Customizing and Transaction Launcher 
--Architecture 
--UI Configuration 
--Easy Enhancement Workbench 
--Component Enhancement Concept 
--Skin Configuration 
--Web Services

Registration:                                                                                                      Customers & Partners
Please fill out the enrolment form and fax to:
Shanghai:(+86 21)63346257 

SAP Employees - Please send your registeration via email to qin.zhou@sap.com and meanwhile copy it to your cost center owner   

Enquiries:
Email education.china@sap.com
Call:   Zhou Qin (+86 21)33024898*3058                                                                                                
          

More information: http:// www.sap.com.cn/training

Sincerely,

SAP Education China  

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