The following policies apply to all classroom, on-site, and e-learning training services and products in Canada.

Cancellation, rescheduling and refund process

SAP classroom cancellations and rescheduling
SAP classroom cancellations and rescheduling will only be processed by calling our registration department directly at 1-888-777-1727.

SAP will confirm all cancellations or rescheduling requests by fax or e-mail. If the customer does not receive a confirmation of cancellation or rescheduling within three (3) business days of the request, the customer should call +1- 888-777-1727 to reconfirm. Financial responsibility remains with the customer for all class fees unless a proper cancellation or rescheduling request is received and confirmed by SAP prior to the start of the class.

If you are crossing the Canadian or U.S. border to attend a training class, be aware of the destination government's customs regulations and services. If you are refused entry, SAP will not be held responsible for your registration fees or your travel expenses, and the standard cancellation charges will apply.

The following classroom cancellation and rescheduling fee schedule applies:

SAP On-site or Private class cancellation and rescheduling
SAP On-site classes can be cancelled or rescheduled by contacting the assigned Education Support Services Representative.

The following on-site or private cancellation and rescheduling fee schedule applies:

The total class fee for on-site or private classes is calculated based upon the projected total price for the class.

Payment of cancellation and rescheduling charges
All cancellation and rescheduling fees will be charged to credit cards or approved purchase orders consistent with the payment method provided by the customer or student at the time of registering for or scheduling the training event. Cancellation charges will be applied to the SAP Preferred Card without premium.

If a student substitution and a switch in the credit card are requested, this change is subject to 6% of the total course fees as a processing charge.

Refunds
All refunds are handled on a case-by-case basis. Contact Central Registration at 1.888.777.1727, option 1, or the Education Help Desk at 1.877.TRN.SAP1 to inquire about a refund.

Classroom facilities

Non-smoking facilities
All SAP facilities are non-smoking environments. Designated smoking areas are provided. If the non-smoking restrictions are violated, actions will be taken to correct the violation.

Classroom Dress Code
The dress code in all SAP classroom facilities is casual. For your comfort, it is advised that all facilities are airconditioned. A light jacket or sweater may be useful.

Classroom Configuration
The classroom configuration varies by facility. The SAP standard configuration is to assign two students per PC. We have found that configuration contributes to the knowledge transfer effectiveness of our classes.

Special Access Requirements
If you require special access during your education event, please notify SAP Education at least 2 weeks in advance of your scheduled event to allow us to assess your requirements.

Payments options, commercial terms and business processes

Standard Pricing
SAP adheres to standard published pricing for all scheduled training classes. All customer receive the same pricing for the same class.

Fee basis and taxes
All standard published classroom fees are on a per student basis. These fees include the price for instruction, a training manual, mid-day meal, refreshments, and other snacks.

Parking fees, if any, are not included in the classroom prices. The student will need to pay for these separately.

Taxes are not included in the published fee. Taxes will be applied, including state and local taxes, provincial taxes, VAT, or any other taxes as appropriate and due for these types of services or products.

Payment options
SAP offers several payment options. The payment method must be established at the time of registration or scheduling the class. You may pay for the class fees using one of the following options:

• Credit card (Visa, MasterCard, American Express, and Diners Club),
• Prepayment via cleared bank check, money order, or wire transfer. Wire transfer instructions will be provided upon request.
• Properly executed and approved customer purchase order

If you are using a purchase order (PO) as the payment method, we require the purchase order number at the time of registration or scheduling for the class. Hard copies of the PO should be faxed or mailed to SAP to arrive no later than 3 business days before the first date of the classroom class or 14 business days prior to the first date of the on-site or private class. The SAP Education fax number is +1-610-661- 6431.

For training classes in Canada, please create your PO for SAP Canada in Canadian dollars and mail it to the following address:
SAP Canada
Attn: Education Training Billing
600-4120 Yonge Street
Toronto, ON M2P 2B8

Non-U.S. customer or independent consultant payment requirements
All non-U.S. customers and independent consultants must prepay for their class at the time of registration. Credit cards, money order, and wire transfer are accepted.

Confirmation of enrollment or on-site/private class scheduling
For SAP classroom classes and e-learning, each student or customer representative will receive a confirmation of enrollment via e-mail. If you do not receive your confirmation, contact SAP at +1-888-777-1727.

For SAP on-site or private classes, the customer representative will receive an acknowledgement of the request via email. Progress e-mails will be provided as we proceed with the logistics necessary to implement the on-site or private class. Your Education Support Services representative will be your point of contact with SAP Education.

SAP Education online e-learning products commercial and/or legal terms and conditions for distribution

• Commercial Terms:
• By submitting an order for SAP Education online e-learning products (Online Products), you are confirming your agreement and acceptance of the following terms and conditions.
• Once the order for Online Products is received, there are no refunds or cancellation. All sales are final.
• A confirmation of your order will be provided to the contact identified in the order form, or to the registrant for online or telephone registration.
• Once access is established, an access notification will be provided to the contact identified in the order form or the registrant via fax or e-mail.
• If you have any difficulties with the access, follow the instructions contained in the access notice. Refer to the acceptable payment terms listed in the Training Policies under Payment Options. For purchase order customers where applicable, the terms are Net 14 days from the date of the invoice. Access to the Online Products will be provided approximately 14 days following the receipt of full payment. Access duration will be six (6) months from the date the original access is established.
• General Terms and Conditions:
• The following general terms and conditions apply for orders from the Customer and shall apply exclusively to the current version of the Online Product at the time of order. The Customer assents to these terms and conditions by using the products licensed hereunder.

1. Definitions

• "Customer" means the entity whose employees or contractors are licensed to access the Online Products
• hereunder.
• "Online Products" means any e-learning or other information covering SAP solutions provided under this license. For example, SAP Education e-learning courses, learning maps, SAP library documentation, installation guides, implementation guides, release notes, scheduled workshops, e-learning units, self tests, or other sources.
• "Online Products Registrant" mean employees of the Customer who are licensed under these terms and conditions for Online Products.
• "SAP Software" means the SAP software products licensed to customers by SAP.
• "SAP" means SAP America, Inc. or SAP AG.

2. Download and access
Access to Online Products is only available online via an Internet connection. Online Product participants must have an appropriate user ID to gain access, and all names must be provided to SAP as needed.

Delivery shall be considered to be complete when SAP provides the Customer confirmation of access by fax or e-mail ("Delivery"). The quoted net license fees or prices do not include customs duties, taxes, cost of warehousing, or any other official import charges.

The Customer shall check the Online Products for completeness and notify SAP immediately in the event the Online Product is incomplete.

If the Customer experiences difficulty in accessing the Online Product, all support services are provided as stated in the access notification documentation.

Customer acknowledges that Customer requires Internet access. Certain Online Products, not all, may provide a restricted download capability. As soon as the Customer opens the file through the Customer's PC, the copy protection key is validated through the Internet, and Customer can access the Online Products. Customer acknowledges that once the key is validated, the file cannot be copied to another PC.

3. Intellectual property
Every person using Online Products Material or SAP Software must be licensed under these terms and conditions for accessing, downloading, or using the Online Products or SAP Software. Employees and others who have access to the Online Products or SAP Software must be informed of SAP's copyright and rights of authorship and their duty to conform to the copyright laws. Customer shall carefully safeguard the online products that have been made available to the Customer or Online Products Registrants, to prevent their misuse. Customer is permitted to use the Online Products and SAP Software only for its own internal training purposes and only for those who have licensed the Online Products. The SAP Software and Online Products are confidential and proprietary information of SAP and customer agrees not to disclose this information to any third party or use such information except as expressly permitted herein.

Customer acknowledges that SAP shall be entitled to seek injunctive relief for any breach of this agreement by Customer from which irreparable harm would ensue.

Customer acknowledges that it is illegal and a violation of this license agreement to copy or distribute Online Products, SAP Software download/online products, links, S-Users, or passwords among nonlicensed persons.

In the event Customer breaches any provision of this agreement and fails to cure such breach within ten (10) days after receipt of written notice from SAP, SAP shall have the right to immediately erminate this agreement and Customer's license to use the products licensed hereunder. Upon any such termination, Customer shall immediately cease use of such products, delete and destroy any tangible or electronic embodiments of such information in its possession, and certify in writing to SAP that the foregoing has been completed.

4. Return orders
Customer shall have no right to return documentation provided for view or downloading.

5. Updating and support of content
SAP reserves the right to change the Online Products from time to time due to obsolescence or to correct known issues with the product. The Online Products may be updated with new products or new solution releases. The Customer’s license is provided for the Online Product in effect at the time of order placement. The Customer is not entitled to any future product releases but can elect to repurchase the new product for an additional fee.

Support is available as per the access confirmation in the event an Online Products Participant is having difficulty with accessing the content only, but not for questions about the SAP Software or other consulting/training type advice. Coaching, training, or ask-the-expert type support on SAP solutions or solution releases is available separately from SAP and may be offered for an additional fee.

The Online Products do not include access to development or sandbox systems.

6. Reservation of title
Delivered SAP Software and Online Products remain the property of SAP and all title to the SAP Software and Online Products content remain with SAP. Customer only receives a license to use the Online Products pursuant to the terms hereof.

7. Defects, warranty, and liability
SAP does not warrant the accuracy or completeness of Online Products, any links or the information, text, graphics, links, or other items contained within Online Products available through access. SAP AND ITS LICENSORS DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

SAP assumes no responsibility for errors or omissions in the Online Products. It is the Customer's duty to verify such information.

SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT OR OTHER FINANCIAL LOSS, THAT MAY RESULT FROM THE USE OF THE ONLINE PRODUCTS. IN NO EVENT SHALL SAP'S LIABILITY TO CUSTOMER OR ANY OTHER PARTY EXCEED, IN THE AGGREGATE, THE FEES PAID FOR THE USE OF THE ONLINE PRODUCTS. Where SAP's liability is excluded or limited, this also applies to the personal liability of SAP's employees, representatives, and people performing duties on SAP's behalf.

With respect to material defects in the Online Products, and as Customer's sole remedy for any material defect in the Online Products, SAP in its sole judgment, may decide to liminate such material defects or make a replacement delivery or, by indicating a reasonably acceptable way to avoid the impact of such material defect.

All claims against SAP are barred after a period of one year from the date the claim arose.

8. Data protection, privacy
SAP uses secure technologies to protect Customers' personal data. The Customer agrees to the collection, processing, and use of its personal data to the extent necessary for processing the order. SAP may use Customers' postal and e-mail addresses for promotions (for example, invitations to events, product news, and registration in SAP's customer database).

However, SAP uses opt-in procedures for its promotions where the receiver expressly agrees in advance to receive information. In any case, SAP allows the recipient to opt out of a mailing list at any time.

9. Applicable law and place of jurisdiction
The applicable law and place of jurisdiction stated in the SAP and Customer's end-user license agreement shall govern. In the event no license agreement exists, the country location of the SAP office providing this license shall be the applicable law and place of jurisdiction.

10. Entire Agreement
These general terms and conditions, along with any payment terms and license term contained in an order form for the Online Products Materials, constitute SAP's and Customer's entire and complete agreement concerning the subject matter hereof.

Disclaimer
SAP Education reserves the right to cancel, and/or reschedule any published scheduled class. The customers or student's sole remedy shall be the refund of prepaid course fees. SAP is not responsible for airfare, lodging, or other related expenses including any airline penalties incurred. Under no circumstances shall SAP be liable for any direct, or indirect, consequential, or special damages. SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM ERRORS OR OMISSIONS IN THE TRAINING MATERIALS NOR SHALL SAP BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF THE TRAINING MATERIALS OR OTHER INFORMATION CONVEYED AT AN SAP COURSE.

Hotel reservations

Hotel reservations
Students and other course participants must make their own arrangements for accommodations. A list of hotels is provided for most locations.

This information is provided for your convenience. Please be advised that SAP does not control, promote, endorse, or assume any liability of any kind for or relating to any aspect of the services provided by these hotels, including, without limitation, their shuttle bus or other transportation services or the acts or omissions of their officers, employees, contractors, or other agents. Any use of the hotel services including, without limitation, their shuttle bus or other transportation is a personal decision and solely between you and the hotel or transportation provider.

Special accreditations