SAP solutions support the critical activities involved with providing and managing government programs that deliver services to citizens and industry, including:

• Constituent services -- Increase efficiency and make processes more transparent to meet the expectations of all citizens. With support for service delivery, you can interact with citizens through multiple channels, including telephone, mail, fax, and the Internet. The solutions also support self-service registration that allows citizens to access online services.
• Grants management (grantor) -- Support the design and execution of programs that provide financial assistance to individuals and organizations. The multi-channel solution includes integrated application, assessment, agreement, and claim and change request processing with efficient updates to budget and accounting systems.

Program management is enabled with SAP applications such as SAP Customer Relationship Management (SAP CRM) and SAP ERP. To find out how these applications can help you improve your constituent services, please complete the "Contact SAP" form and request information about customer relationship management or enterprise resource planning.