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Showcase: Smart Utility Systems

Smart Utility Systems is a single integrated solution for all utilities (electric, water, gas, water) that incorporates billing, efficiency, usage, demand response, and more.


Smart Customer Mobile (SCM®) is the #1 Customer Engagement Web and Mobile cloud platform that provides real-time, two-way communication between the utility and its customers. SCM® is a single integrated platform with in-built functionality such as billing, usage, energy efficiency, demand response, Smart Home, EV etc. SCM® is integrated with SAP MCF, HANA CRM, ICC, Hybris along with utility MDM, AMI, OMS and other backend systems. SCM® is coupled with real-time energy and water analytics platform that addresses utility key KPIs and improves operational efficiency of utilities.    


Key technical capabilities

  • Pre-built Utility Mobile & Web UI/UX components for native & portal apps
  • Smart Energy & Water analytics based on prebuild industry best use cases and utility specific KPIs
  • SAP MultiChannel Foundation certified and pre-Integrated with SAP Hybris Marketing Cloud for real-time customer insights
  • SUS Data Adopter to connect with any industry leading utility CIS, MDM, AMI Headend, Payment, IVR, IOT Hubs etc.
  • Pre-built Utility Mobile & Web reusable objects to drive both digital mobile utility operation & customer engagement 
  • SAP ICC Certified to Run on SAP HANA Cloud Platform
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