Smart Utility Systems
Showcase: Smart Utility Systems
Smart Customer Mobile (SCM®) is the #1 Customer Engagement Web and Mobile cloud platform that provides real-time, two-way communication between the utility and its customers. SCM® is a single integrated platform with in-built functionality such as billing, usage, energy efficiency, demand response, Smart Home, EV etc. SCM® is integrated with SAP MCF, HANA CRM, ICC, Hybris along with utility MDM, AMI, OMS and other backend systems. SCM® is coupled with real-time energy and water analytics platform that addresses utility key KPIs and improves operational efficiency of utilities.
Key technical capabilities
- Pre-built Utility Mobile & Web UI/UX components for native & portal apps
- Smart Energy & Water analytics based on prebuild industry best use cases and utility specific KPIs
- SAP MultiChannel Foundation certified and pre-Integrated with SAP Hybris Marketing Cloud for real-time customer insights
- SUS Data Adopter to connect with any industry leading utility CIS, MDM, AMI Headend, Payment, IVR, IOT Hubs etc.
- Pre-built Utility Mobile & Web reusable objects to drive both digital mobile utility operation & customer engagement
- SAP ICC Certified to Run on SAP HANA Cloud Platform