- May 21, 2013EMPEA Launches New Tool Using Analytic Solutions from SAP to Help Guide Responsible Investment in Emerging Economies ›
- May 22, 2013SAP Commits to Driving Skills Development and Job Creation in Africa ›
- May 21, 2013SAP to Help Unlock the Value of Consumer Data Residing in Mobile Networks With New Cloud Offering Powered by SAP HANA® ›
- May 21, 2013New Guide from SAP Helps Enterprises Navigate the Mobile Commerce Opportunity to Engage Customers and Build Loyalty in Developed and Emerging Markets ›
- May 21, 2013SAP to Work With Specialisterne to Employ People With Autism ›
- May 16, 2013HP and SAP Advance SAP HANA through Joint Innovation ›
- May 16, 2013SAP Energizes Its Ecosystem With the Power of SAP HANA®, Driving Growth Opportunities and Accelerating Innovation for Customers ›
- May 16, 2013SAP Unveils SAP HANA® Platform Innovations for Big Data and Spatial Processing ›
- May 16, 2013Business Intelligence Innovations from SAP to Unlock the Power of Data for Real-Time Insights and Optimized Decision-Making ›
- May 15, 2013New Version of SAP Business One Application Helps to Realize Efficient Business Processes in Real Time ›
Explore Customer Stories
More than 100,000 customers of all sizes and in all industries are transforming their businesses with SAP solutions. To see how SAP is helping companies like yours run better, watch the best-run stories showcased here. Explore how other customers are generating more value with SAP products and services.
Business Process
Business Analytics
Technology
Industry
Services
Active Global Support
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OJSC Tatneft ›
Learn how OJSC Tatneft, one of the largest internationally recognized Russian oil companies, relied on SAP MaxAttention services when its SAP ERP application was upgraded by the Energy Consulting group. As a result, business operations were not impacted at all by the upgrade.
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Piaggo›
See why Vespa-maker Piaggio relies on SAP Services, including SAP Enterprise Support, to help ensure optimum performance of its SAP solutions around the clock and to help it during upgrades.
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ENN Group›
Read how one of China’s largest clean energy operators and a globally respected green energy company introduced SAP software to gear up its IT landscape. By engaging SAP Enterprise Support, it is reaping the benefits of optimized performance, improved business processes, and increased IT efficiency.
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Total Petrochemicals›
See how SAP MaxAttention helps Brussels, Belgium-based Total Petrochemicals and its IT team deliver – at a low total cost of ownership – the business applications, user experience, and incisive reporting the global firm needs to stay competitive.
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Hansgrohe ›
Read how this German manufacturer leveraged SAP Enterprise Support to smooth IT operations, pinpoint issues, and resolve identified issues quickly and effectively.
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International Rectifier›
Learn how California-based high tech company International Rectifier leveraged SAP Safeguarding services to ensure a smooth transition when deploying various SAP solutions in a big-bang approach .
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HEINEKEN›
Learn how the System Landscape Optimization group at SAP enabled HEINEKEN to migrate one terabyte of data from an SAP ERP application in Mexico to the beverage giant's SAP ERP system landscape in Germany – all over a single weekend.
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Roche›
Discover how this leading pharmaceutical firm optimizes security by collaborating with SAP security experts as part of SAP MaxAttention services. This collaboration is strengthened by an annual security workshop, which offers previews of new SAP security solutions and enables feedback on SAP software development.
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La Palette Rouge›
Read how Europe's number two pallet pooler is optimizing the movement of pallets by relying on SAP ERP and SAP BusinessObjects BI solutions. The firm has saved millions of euros by increasing pallet utilization, reducing its pallet loss rate, and enabling employees to generate their own reports without help from IT.
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Artsana›
See why Artsana – which relies on SAP software to help run its business worldwide and ensure continuity during rapid growth – turned to SAP Enterprise Support services to bolster the group's IT strategy and implementation.
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Grundfos ›
Grundfos is the world’s largest producer of heating pumps. See how the controlling area merge service delivered by the System Landscape Optimization group helped it implement a new global strategy by adapting its IT landscape – enabling the company to accelerate its overall financial reporting and business processes.
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Laboratorios Pisa›
Read how this pharmaceutical firm worked with SAP Active Global Support and SAP Enterprise Support to improve performance issues. The company reduced the size of its database and saved significantly. The firm also improved reporting time by over 30%, saving hours on standard report runs.
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Varian Medical Systems: Enterprise Support Video›
Hear how with SAP Enterprise Support services, Varian Medical Systems gets comprehensive, unique support – including continuous quality checks and custom-code optimization, while reducing the load on its own IT experts.
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Vodafone›
Observe how this telecommunications giant set about centralizing its procurement to aggregate buying power and integrated its HR, finance, and procurement operations. The company enlisted the expertise of the SAP MaxAttention services team to successfully guide it through this challenging and comprehensive project.
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SABB: Customer Testimonial Video›
This Brazilian Coca-Cola bottler depends on SAP Solution Manager to run its complex IT landscape. Hear how SAP Solution Manager provides support for SABB's newly implemented change management processes – and how partner FH Consulting contributed to the success of the implementation.
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Brasil Foods›
Read how this major Brazilian food manufacturer and retailer merged 3 operational companies in 40% of the time projected by bringing in the System Landscape Optimization group of SAP Consulting. Project execution matched the level of reliability required by corporate governance levels set by the company itself.
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Coca-Cola FEMSA›
This Mexican distributor bottles 1.7 billion cases of soft drinks a year, which are sold throughout the continent. Real-time analysis of the huge amount of data driving this distribution net is crucial. Read how it got help by installing what is the world's largest base of SAP NetWeaver Business Warehouse Accelerator.
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Surgutneftegas›
Find out how SAP MaxAttention gave this major Russian refiner, producer, and marketer of oil and gas the tools, expertise, and support it needed to realize even greater value from its application lifecycle management investments.
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University Medical Center Freiburg›
See how this world-class medical facility trusts SAP Enterprise Support services to optimize daily hospital procedures so that its medical staff can focus on its patients. Using SAP solutions, University Medical Center Freiburg monitors and protects operations, manages change, and resolves problems very efficiently.
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Unilever Brazil ›
Read about how new government regulations required Unilever Brazil to meet stringent guidelines for global electronic invoicing – and how SAP Consulting assisted with the successful implementation of the SAP BusinessObjects Electronic Invoicing for Brazil application.
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Procter & Gamble: Customer Testimonial Video›
Hear how one the largest consumer packaged goods company in the world implemented SAP NetWeaver Portal to provide its employees, customers, and suppliers with a convenient, single-point of access for their business applications. SAP MaxAttention helped to roll out the system to 90,000 users in a matter of 18 months.
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Hi-P International ›
Find out how this electronic components company optimized overall runtime by at least 60% with SAP Business Process Performance Optimization through SAP Enterprise Support. The company, which requires 24x7 support operations, now has the ability to deliver high-performance applications to its global business users.
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Deutsche Telekom›
Deutsche Telekom is a German telecommunications giant that manages its financial tasks with cutting-edge software. Read how SAP consulting helped the company enable rapid incident resolution in the payment process by implementing powerful monitoring functionality from SAP Solution Manager.
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Continental›
Efficient financial accounting processes are a must for this leading German-based automotive components supplier. Read how it optimized its extensive SAP software–based landscape by migrating 25 software systems and 34 clients worldwide to SAP General Ledger with help from the SAP General Ledger Migration service.
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Pacific Coast Building Products ›
Find out why this California-based building enterprise chose SAP Solution Manager to enable application lifecycle management. The software helped it quickly document and extend its business processes. And with guidance from SAP Enterprise Support, the company reduced the time needed to do it from weeks to a few days.
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Pacific Coast Building Products›
Pacific Coast Building Products is a California-based lumber company that has been in business since 1953. Learn how it was introduced by SAP Enterprise Support to tools in SAP Solution Manager that serve as a documentation medium and support business process revitalization.
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IBM: Customer Testimonial Video›
Learn how IBM uses SAP Solution Manager to help drive a common, consistent set of global cash and finance processes across the enterprise and keep its business running smoothly.
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Procter & Gamble›
Watch Oliver Bussmann, CIO of SAP, and Thomas Seibert, head of application management at Procter & Gamble, explain how they have leveraged SAP’s approach to application lifecycle management for their companies – implementing high-quality solutions faster and operating them at a lower cost.
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Province of Nova Scotia›
To complete SAP software upgrades for multiple government agency user communities, read how the government of this Canadian province used an "upgrade factory" approach and the latest technology and tools. It completed the daunting project on time and within budget with help from SAP Enterprise Support.
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Petrojam›
How does an oil and gas distributor ensure that its supply chain is rock solid and is optimized for maximum effiency at the lowest cost? Read how this company upgraded to the latest version of SAP ERP and enhanced the transparency and integration of its processes, added self-services, and made life easier for its customers.
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Continental Automotive›
Continental Automotive is a major German manufacturer of automotive supplies. Learn how it performed three major changes on its global enterprise resource planning instances without impacting plants running at peak capacity – limiting the outage to 14 hours per instance with help from downtime minimization services from SAP.
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PSEG›
Learn how New Jersey utility company PSEG used services and best practices from SAP MaxAttention to improve system performance and business continuity. The results include a 50% reduction in CPU and database workload and a 70% improvement in response time for critical processes.
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Mitsui›
See how one of the world's largest trading companies deployed support services from SAP MaxAttention to enable smoother system migration and flexible utilization of its SAP solutions. As a result, the company has streamlined its SAP solution landscape for the future, including a migration to its key MIRAI system.
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OTE Group›
The OTE Group is a leading automobile distributor and dealer. Learn how it gained complete visibility into its customer interactions from first point of contact to after-market service by implementing SAP Customer Relationship Management, enabling the firm to integrate sales and service with financial information.
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Bayer Material Science: Customer Testimonial Video›
Learn how SAP Solution Manager helped bring a new level of information transparency to Bayer Material Science.
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FH Consulting: Customer Testimonial Video›
Watch how Run SAP implementation partner FH Consulting contributed to the success of its customer SABB, a Coca-Cola bottler in Brazil, by implementing change control management software.
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NHK Spring›
NHK Spring is one of the world’s leading spring manufacturers. Find out why it chose SAP Enterprise Support services to maintain a reliable IT environment – necessary to fulfill its goal of becoming a creative and innovation-driven company.
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SNS Group of Companies›
How do you pursue a vision of being the industry leader when your IT group is sidetracked identifying and resolving issues with the software powering your business processes? This group found its answer by working with SAP Enterprise Support services and the SAP Enterprise Support Advisory Council.
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Juhayna Food Industries›
Learn how this Egypt-based food and drink producer wanted to assess its SAP software with a view to shaping up for the future. Read why it turned to experts from SAP Consulting, who performed an in-depth analysis and identified how the company could streamline its IT processes to support ambitious business goals.
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Almaviva›
Learn how this Rome-based IT service provider was able to make visions reality by putting its trust in SAP ActiveEmbedded services. With SAP support, it could focus its attention where it truly matters: on the customer.
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Ferromex›
Learn how Mexico's leading cargo railway operator optimized the performance of its core applications and related business processes using SAP Enterprise Support. By so doing, the firm shortened its lead times, accelerated financial closings, reduced transaction delays, and improved software change management.
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Ferrero›
Ferrero is a renowned Italian confectioner. Find out how it leveraged SAP Solution Manager and SAP MaxAttention to introduce comprehensive support for its business-critical processes running on SAP software – enabling it to lower total cost of ownership.
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Toyota Tsusho›
Based in Nagoya, Japan, Toyota Tsusho is the trading company of the Toyota Group. See how it set out to optimize continuous application lifecycle management and database performance, improve processing performance, and establish an appropriate archive policy using SAP ERP, SAP NetWeaver, and SAP Solution Manager.
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Al Batha Group›
Al Batha Group is one of the largest private business groups in the United Arab Emirates. Read how it set about ensuring its employees are supported by efficient business processes by engaging the services of SAP Enterprise Support and its advisory council to introduce innovations and get the best value from its SAP solution infrastructure.
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TVS Motor Company›
See how this company established its status as the third-largest maker of two-wheeled vehicles in its home market and also become one of the top 10 manufacturers across the globe. To improve the processes for monitoring its SAP solutions, the company engaged the expertise of consulants from SAP Enterprise Support.
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MAS Holdings ›
Learn how SAP Enterprise Support services helped apparel company MAS Holdings analyze its core business processes and fine-tune them for optimal performance. The company has since experienced more than 70% improvement in sales summary reporting and 80% faster reporting of material availability.
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Lexmark International ›
Read how a global technology company engaged SAP Enterprise Support to improve software peformance and response time by approximately 40% and reduce data inconsistencies to less than 1%. This helped ensure optimal performance of the company’s SAP ERP and SAP SCM applications during its peak selling period.
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Deutsche Postbank›
Deutsche Postbank is one of Germany’s leading retail banks. See how it took advantage of SAP MaxAttention and SAP Solution Manager when upgrading its SAP for Banking portfolio – quickly improving alignment with standard processes supported by the software.
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PT Indofood Sukses Makmur›
See why Jakarta-based PT Indofood – a major food company with operations that cover all stages of production – relies on SAP Enterprise Support services to help ensure it gets the most out of its SAP software while increasing profitability.
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Zollner Elektronik›
Learn how this German electronics player closed an SAP Enterprise Support agreement to establish a strong IT infrastructure in order to continue providing excellent customer service, meet market demand, and keep ahead of the competition. It was not disappointed.
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Newell Rubbermaid›
Read how this U.S. consumer products company leverages maintenance for project and maintenance activities by engaging SAP Enterprise Support and implementing SAP Solution Manager. The company implemented a change control tool that facilitates audits and integrates with the help desk for greater accountability.
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Surgutneftegas: Customer Testimonial Video›
Oil and gas producer Surgutneftegas is one of the largest companies in the Russian oil sector. Watch how it uses SAP Solution Manager to establish a common set of global processes and keep its massive business running smoothly.
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International Paper›
Learn how International Paper enhanced its reporting performance for its business warehouse with SAP MaxAttention.
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Papierfabrik August Koehler›
With a turnover of €540 million and sales of 429,000 tons of paper, this German market leader in thermal papers runs production 24/7. Find out how SAP Enterprise Support helped its IT staff meet this stiff challenge.
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Bank of Ireland ›
Discover how Bank of Ireland chose SAP Bank Analyzer to address regulatory compliance issues surrounding Basel II. In doing so, they became the first bank to go live with the latest release of the SAP Basel II for Banking package.
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Petroleum Company of Trinidad and Tobago ›
Learn how an oil and gas company upgraded to the latest release of SAP ERP in just four and a half months. By so doing, the company laid the foundation for deploying the industry-specific functionality in SAP for Oil & Gas solutions while improving efficiency, transparency, risk control, and information availability.
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PSEG›
Learn how New Jersey utility company PSEG engaged SAP MaxAttention services to improve operational processes. By adopting best practices for operational services, PSEG freed significant IT resources by automating many processes and eliminating the need for many time-consuming manual efforts.
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Varian Medical Systems›
Find out how Varian Medical Systems succeeded in boosting user adoption of SAP Interactive Forms by Adobe, thanks to SAP Enterprise Support services. The prescription was a dynamic prototype of a new form, created during an interactive workshop, that redefined workflow to suit end-user requirements.
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Sunbulah Food & Fine Pastries Manufacturing Company ›
Find out how Sunbulah Food & Fine Pastries Manufacturing Company in Saudi Arabia has used SAP ERP to integrate and automate processes throughout the entire company. The company's management can now better control operations and improvements in many areas.
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OTE Group›
OTE Group is a leading automotive distributor and dealer. Find out how it worked with the SAP Active Global Support organization to speed innovation and accelerate the deployment of SAP software enhancements – reducing manual IT testing processes and making upgrade projects more efficient.
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Mitsubishi Electric Automation›
Read about how Mitsubishi Electric Automation, a small business unit of the global conglomerate, leveraged SAP Solution Manager to improve monitoring of systems, business processes, and interfaces. This unit also reduced administrative efforts using the SAP Enterprise Support Academy program.
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KMD›
Learn how a leading provider of IT products and services relied on SAP Rapid Prototyping services to develop new offerings for managing Big Data using the SAP HANA platform and creating a mobile infrastructure using SAP Mobile Platform. The firm's customers can use these offerings to work more flexibly, efficiently, and cost effectively.
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Migros›
Learn how this leading Swiss retail company uses SAP Enterprise Support to safeguard the stability of its IT systems. This round-the-clock service helps ensure smooth, reliable IT operations, with any issues being identified and solved quickly and efficiently.
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Saskpower›
Get a snapshot of how this Canadian utilities company, supplying electricity to nearly half a million customers, reduced transport request, approval, and management effort by 206 hours a month. SAP Solution Manager, its change and request management functionality, and SAP Enterprise Support services were key.
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