- May 21, 2013EMPEA Launches New Tool Using Analytic Solutions from SAP to Help Guide Responsible Investment in Emerging Economies ›
- May 22, 2013SAP Commits to Driving Skills Development and Job Creation in Africa ›
- May 21, 2013SAP to Help Unlock the Value of Consumer Data Residing in Mobile Networks With New Cloud Offering Powered by SAP HANA® ›
- May 21, 2013New Guide from SAP Helps Enterprises Navigate the Mobile Commerce Opportunity to Engage Customers and Build Loyalty in Developed and Emerging Markets ›
- May 21, 2013SAP to Work With Specialisterne to Employ People With Autism ›
- May 16, 2013HP and SAP Advance SAP HANA through Joint Innovation ›
- May 16, 2013SAP Energizes Its Ecosystem With the Power of SAP HANA®, Driving Growth Opportunities and Accelerating Innovation for Customers ›
- May 16, 2013SAP Unveils SAP HANA® Platform Innovations for Big Data and Spatial Processing ›
- May 16, 2013Business Intelligence Innovations from SAP to Unlock the Power of Data for Real-Time Insights and Optimized Decision-Making ›
- May 15, 2013New Version of SAP Business One Application Helps to Realize Efficient Business Processes in Real Time ›
Explore Customer Stories
More than 100,000 customers of all sizes and in all industries are transforming their businesses with SAP solutions. To see how SAP is helping companies like yours run better, watch the best-run stories showcased here. Explore how other customers are generating more value with SAP products and services.
Business Process
Business Analytics
Technology
Industry
Services
Utilities
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AGL Energy›
Read how Australian utility company AGL Energy deployed SAP Test Data Migration Server software to create test and training environments based on real business data. The company reduced costs and increased the quality of development and testing work by reducing nonproduction data volume by up to 90%.
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AGL Energy›
Read how this green-energy leader in Australia succeeded in increasing its lead on the competition in a young industry with burgeoning regulations by streamlining the instructional process to build a knowledge workforce. It got its power boost from the SAP Productivity Pak application.
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Mekorot›
Gain insight into how Israel’s national water company fortified its mobile platform with the Sybase Unwired Platform and SAP Afaria. The software helped the company to consolidate the operations for all of its geographic regions and establish a mobile solution that facilitated the work of its field crew.
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ENN Group›
Read how one of China’s largest clean energy operators and a globally respected green energy company introduced SAP software to gear up its IT landscape. By engaging SAP Enterprise Support, it is reaping the benefits of optimized performance, improved business processes, and increased IT efficiency.
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Ergon Energy / Geomatic Technologies›
Ergon Energy / Geomatic Technologies has 800,000+ power poles in Queensland, Australia. Read how it redesigned its asset inspection process, aligning it with a broader internal strategy to improve other field-based business processes – acquiring Geomatic Technologies as part of a bundled SAP implementation template.
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swb Entsorgung›
swb Entsorgung is a German energy supply and waste disposal company. Find out how it fully automated the processing of data from its weighing terminals by implementing SAP Waste and Recycling – feeding the data directly into its central data processing systems and reducing the number of interfaces.
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E.ON Vertrieb Deutschland›
Get insight into how this Munich, Germany–based utilities distributor implemented SAP software as part of a strategic IT project aimed at optimizing its power procurement processes. The company was able to minimize financial risk and increase revenues.
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National Grid›
Learn how an international electricity and gas supplier is relying on SAP BusinessObjects Access Control to automate risk analysis and compliance with segregation of duties (SoD) requirements. The firm has reduced compliance costs and the risk of internal fraud, while increasing management confidence in SoD reports.
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Kayzerigaz Natural Gas Distribution Marketing and Trade Co.›
See how Kayserigaz used SAP Business Communications Management and SAP Customer Relationship Management and Billing for Utilities to manage its contact center to improve the quality and efficiency of customer service processes.
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ESB›
Read how Electricity Supply Board, Ireland’s premier electric power utility, has used SAP ERP HCM to centralize all its HR and payroll into an end-to-end hire-to-pay workflow for cost savings and big improvements in efficiency, speed, and reporting ease.
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ENN Group›
ENN, provider of energy distribution, intelligent energy, solar energy, and energy chemicals, saw an opportunity to clarify IT risk control management and mitigate potential risk. Consider why ENN chose the SAP Access Control application to build a safer, standardized, and universally applicable business risk management mechanism.
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EdeA›
Dutch power company EdeA relies on the SAP ERP application to help streamline plant operations. Learn how EdeA recently improved shift reporting, hand-over processes, and incident resolution by implementing the latest SAP enhancement package for SAP ERP.
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RheinEnergie›
RheinEnergie is a utilities company headquartered in Cologne, Germany. Read how it is using SAP AMI Integration for Utilities software to install smart metering solutions that empower consumers to conserve energy, make a positive contribution to the environment, and cut costs – setting a precedent for other energy suppliers across Germany.
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Bigpoint: Customer Testimonial Video›
Bigpoint is one of the world’s largest video game developers. Watch how it solves its “Big Data” challenges regarding the Battlestar Galactica game with SAP HANA in-memory computing technology – optimizing profitability and improving the gaming experience.
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TMVW: Customer Testimonial Video›
TMVW focuses on water-related services operating in Belgium and serving 600,000 customers. Watch how the utility is transforming a paper-based work process with a lean digital solution, gaining positive financial impact using SAP Enterprise Asset Management with SAP Multiresource Scheduling and SAP Mobile Platform software.
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Dow Corning›
Learn how Dow Corning Corporation’s global IT staff chose SAP Extended Diagnostics by CA Wily to help maintain high availability for the Web-based SOA in a highly complex IT environment. This tool provides 24x7 application monitoring, proactive incident detection, and troubleshooting functionality.
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Southern California Edison: Customer Testimonial Video›
Southern California Edison provides electricity to more than 14 million customers in more than 180 cities. Watch how the company is running SAP's business warehousing software on the SAP HANA platform to improve reporting and data analysis – getting reports four times faster than before.
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Vattenfall›
See how this Swedish energy mammoth improved access to and versioning of some 2 million technical drawings by introducing SAP Easy Document Management software. Besides gaining functionality that met its needs, integrating the software with the existing SAP ERP application and AutoCAD software is a real plus.
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British Gas›
Follow this U.K. energy and services provider throughout its transformation to provide better service and value to customers by removing information and process barriers. Using SAP Customer Relationship Management software (SAP CRM), British Gas is powering its vision to provide customer-service agents with tools to do more for customers.
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Hitachi Power Europe›
Discover how Hitachi Power Europe has used SAP Invoice Management by OpenText to fully digitize its complex invoice processing. Employees now perform all verification steps directly in SAP ERP – and can thus manage even huge quantities of invoices effortlessly.
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Gujarat Industries Power Company Ltd: Customer Testimonial Video›
See how SAP ERP helps the India-based public-sector enterprise, Gujarat Industries Power Company, to produce reliable, cost-effective power in a transparent way -- offering the company a big advantage in a strictly regulated but highly competitive market.
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South East Water›
Learn how this provider of water distribution and engineering services uses the SAP BusinessObjects BI platform to enable intuitive, expanded access to company data for its employees. Employees can spot trends and preemptively address potential problems, giving South East Water a steady stream of satisfied customers.
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Public Service Enterprise Group (PSEG)›
Read how PSEG, a New Jersey–based utilities company reduced CPU-database workloads by about 50% and improved response time of critical processes by about 70% – all by harnessing the expertise delivered by SAP MaxAttention support.
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Water Corporation ›
See how this utility in Western Australia set about replacing legacy mobile solutions that could no longer adequately support field crews. The company implemented the SAP Afaria mobile device management solution and, as a result, can now deal with most device failures remotely, and reduce testing and manual upgrades.
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DONG Energy›
To counter increased competition, Danish utility company DONG Energy needed to deliver more tightly targeting messaging to consumers. Learn how SAP Document Presentment by OpenText enabled the marketing staff to counter competitive campaigns overnight and post impressive direct mail response rates.
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Degrémont Group›
Degrémont Group is a leading life sciences company. Learn how it uses SAP Access Control to segregate duties and control access in SAP software, which greatly minimizes potential risk and lets the company produce analyses that are readily understandable to colleagues and external auditors.
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MDJ Light Brothers›
Discover how this multistream waste and recycling company uses the SAP Business One application to centralize and enhance operations, maximize efficiency, reduce costs, and increase throughput. Learn how implementing the solution helped the company cut administration, processing time, and financial routines.
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SourceGas›
SourceGas aims for exceptional customer service. That’s why it brought an outsourced call center in-house and why it used SAP Customer Relationship Management and SAP Business Communications Management to cut call handling times in half.
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Centrica›
Find out how Centrica uses SAP HANA appliance software to process and analyze vast amounts of data generated by its smart meter technology. Learn how it performs sophisticated analysis of customer data to identify high-use customers and drive efficiency programs.
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Light Serviços de Eletricidade›
To better serve its 3.9 million residential, commercial, and industrial customers, read how this Brazilian electricity company advanced a corporate transformation business strategy. It invested in SAP solutions to support dispatch, execution, and monitoring of its field services through mobile software.
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Alliander: Customer Testimonial Video›
Listen to how Allinader successfully deployed SAP BusinessObjects Information Steward and SAP BusinessObjects Data Services to improve data quality in its operational and analytical BI reporting. Alliander is now able to get a level of quality used in its reports, while extending its data governance capabilities.
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Constellation Energy ›
The 2012 merger of Constellation Energy with Exelon Corporation combined one of the nation's leading energy suppliers with one of its largest generation fleets. Read why at the time of the merger, Constellation was using SAP Sybase PowerDesigner software to improve the collaboration between its business and IT infrastructure.
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Taminco›
Learn how this global mid-sized chemicals company reduced operational risk and achieved ambitious workplace safety goals. SAP helped Taminco create a standardized process to globally analyze and report on incidents, near misses, and risk behavior, ensuring safe operations and continuous safety performance improvement.
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PSEG›
Learn how New Jersey utility company PSEG used services and best practices from SAP MaxAttention to improve system performance and business continuity. The results include a 50% reduction in CPU and database workload and a 70% improvement in response time for critical processes.
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VSE›
See how this group of German energy producers, distributers, and retailers conducted detailed analyses of the benefits of smart metering – along with costs and resources involved – to get a solid basis for its strategic decisions to implement AMI. The Business Transformation Services group of SAP Consulting assisted.
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ESB Networks: Customer Testimonial Video›
Hear how this Ireland-based utility company improved its ability to track assets and assess maintenance needs by implementing SAP Enterprise Asset Management and other SAP products, gaining tighter control of asset management and enhancing its ability to make more informed decisions about infrastructure improvements.
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Mantis Technology Group: Customer Testimonial Video ›
Hear Doug Turner, CEO of Mantis Technology Group, describe the business, the SAP technologies Mantis is using for social media analytics, and why the company is an OEM partner with SAP, providing additional functionality Mantis customers.
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Alliander›
Take a look into how this Netherlands-based utilities firm with two million customers kept its business processes running smoothly by introducing effective data quality control. With SAP BusinessObjects Information Steward software, Alliander now has the data quality control it was looking for and has reduced IT costs by 60%.
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Casella Waste Systems›
Casella Waste Systems is committed to managing and reducing its greenhouse gas (GHG) emissions cost effectively. Learn why the company chose SAP Carbon Impact solution to streamline the GHG inventory management process, identify the optimal emissions reduction projects, and facilitate reporting to multiple voluntary GHG registries.
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Closed Loop Recycling›
Learn how the United Kingdom's first food-grade plastics recycler is using SAP Business One to more easily scale up and manage its growing business, helping to ensure its success now and in the future.
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Hydro One: Customer Testimonial Video›
Learn how SAP solutions are enabling Hydro One to renew Ontario's transmission and distribution grid to connect customers to safe and reliable electricity while meeting the demands of green energy.
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EnBW: Customer Reference Video›
Listen to how German utilities company EnBW reduced maintenance costs – and successfully integrated departments across the enterprise – by partnering with SAP.
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envia Mitteldeutsche Energie AG›
envia Mitteldeutsche Energie is a leading regional German energy provider. Learn how it set about improving its purchasing operations using SAP solutions – upgrading its SAP Supplier Relationship Management application and leveraging new functionality to offer customers more value in the SAP Ramp-Up Program.
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Stedin›
Read how Stedin used SAP NetWeaver Business Process Management to create a complete process for resolving utility malfunctions. The underlying architecture also forms the basis for supporting other processes including connection, maintenance, and inspection. Stedin achieved ROI in less than one year.
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RWE npower›
See why RWE npower, one of the United Kingdom’s big six gas and electricity companies, chose SAP Custom Development to develop the “Intercompany Data Exchange (IDEX) for npower” application and manage this challenging multicompany program.
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Tönsmeier Dienstleistung›
Tönsmeier Dienstleistung is a German utilities company. Read how SAP Waste and Recycling helped it work more quickly and efficiently, substantiating its advantages in black and white – with implementation costs paying for themselves in less than three years.
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Fairfax County Water Authority›
Learn how Fairfax Water has gained new support for financial and operational reporting, as well as improved reporting speed and quality, by adding the edition of SAP BusinessObjects Analysis for use with Microsoft Office to an existing SAP software platform, along with SAP Crystal Reports.
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CitiPower and Powercor ›
CitiPower and Powercor own and manage the poles, wires, and equipment that deliver power to more than one million customers in Melbourne, its inner suburbs, and parts of Victoria. Read how it uses SAP Afaria to ensure it has a truly mobile workforce – deploying field mobile apps that are updated and reliable.
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PSEG›
Learn how New Jersey utility company PSEG engaged SAP MaxAttention services to improve operational processes. By adopting best practices for operational services, PSEG freed significant IT resources by automating many processes and eliminating the need for many time-consuming manual efforts.
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EDF Energy ›
Discover how EDF Energy adopted SAP Enterprise Asset Management software as a single, integrated system for managing assets at its new facility. The utility uses the software for asset monitoring and reporting, predictive maintenance, integration with key functionalities, and support for other cost-effective strategies.
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Alliander and SAP HANA: Customer Testimonial Video›
Watch how Alliander provides energy to more than 3.5 million customers, with support from SAP HANA to optimize customer energy management and dynamic asset management.
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Saskpower›
Get a snapshot of how this Canadian utilities company, supplying electricity to nearly half a million customers, reduced transport request, approval, and management effort by 206 hours a month. SAP Solution Manager, its change and request management functionality, and SAP Enterprise Support services were key.
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Loudoun Water›
Loudon Water is a provider of water and wastewater services. Find out how it used mobile solutions from SAP to create a custom field service mobile app for its on-the-go technicians – increasing productivity for a faster, simpler order execution process and quicker, more accurate customer response.
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Powercor Australia: Customer Testimonial Video›
Watch how Powercor Australia, a power distributor in the state of Victoria, ensures the reliability of its network by installing smart meters to all customers. With Afaria mobile device managment solution, the utility can manage, update, and secure devices of field workers.
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