Customer Snapshot: Overview
TÜV Rheinland tests, evaluates, supports development of, and certifies a broad spectrum of products, industrial facilities, processes, and management systems in 500 locations in 65 countries including Germany, India, Chile, China, Japan, Hungary, and more.
Number of Employees
Line of Business
Asset Management, Platform and Technology
SAP Multiresource Scheduling
Customer Snapshot: History
Customer Snapshot: Business Model
Testing the Future
The group’s six divisions provide testing services for products, equipment, and systems. The products division tests and certifies everything from machinery, medical devices, and fuel cells to furniture and textiles, examining all processes from development to regulatory clearance. A single product may undergo up to 70 different tests.
Customer Snapshot: Success Strategy
Operating in a highly competitive market, TÜV Rheinland can no longer afford to think just locally; they’re taking a global view of employees and capacity. Since many products require different, highly specialized skills, they plan to focus on staffing. This requires the ability to match service requests globally with the best personnel.
TÜV Rheinland had been using spreadsheets to align testing cycles, equipment, lab capacity, and personnel – a solution that no longer fit their complex needs. They wanted to do more than speed up resource allocation; they wanted a smarter way to use existing resources, improve production processes, reduce cycle times, and streamline administration.
Though TÜV Rheinland has worked with SAP for many years, when choosing new software, they always look at what the market has to offer. After considering many resource scheduling solutions, they chose SAP. Insightful analysis, improved resource allocation functions, and ease of use made SAP Multiresource Scheduling the clear choice.
Enter SAP: The SAP Experience
Making it Easy
Dashboards help team members understand requirements, workloads, and capacity at a glance. Integrated analysis gives project teams insight into resource utilization, helping optimize scheduling while saving time, effort, and cost. And a Web-based portal makes it easy for teams to communicate and confirm resource assignments.
Plays Well with Others
SAP Multiresource Scheduling was easy to integrate into an array of administrative and production processes supported by SAP and non-SAP software systems alike. All resource scheduling data exists in one place and can be accessed at any time, making it the hub of global resource scheduling.
Better Business: Benefits
By centralizing information access, SAP Multiresource Scheduling has:
Better Business: Lessons Learned
Doing it Right
Whatever the testing project, TÜV Rheinland can now allocate, coordinate, and manage the right people and equipment for the job. SAP Multiresource Scheduling handles this complex task, connecting to multiple SAP applications that provide data on quotations and orders, requirements and availability, and skills and resources.
Better Business: Run Simple
Using SAP Multiresource Scheduling helps us deploy the right resources faster, which boosts customer satisfaction.
Step by Step, Around the World
SAP Multiresource Scheduling is a strategic part of TÜV Rheinland’s drive to harmonize business processes across their worldwide locations. After implementing the application in Germany, the company rolled it out in China and Taiwan. Japan and the United States are next, where 2,000 additional employees will benefit.