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Customer Education Solutions

Drive higher acceptance of the smart grid – and its benefits

Motivate customers to optimize energy use by enhancing your organization’s customer education capabilities. Interact with customer across all channels to fully understand their current and future energy delivery needs. Empower service agents to engage with customers intelligently and respond quickly to issues reported through channels such as social media.

Solution Capabilities

Included Capabilities

Social Listening and Sentiment Analysis

Gain clear insight into customer sentiment and interests to deliver a best-in-class, one-to-one customer experience

Understand the voice of the customer and turn volumes of social media and enterprise data into meaningful insights with marketing software from SAP. Improve brand loyalty by analyzing customer sentiment and social media signals over time. Build customer profiles using both structured and unstructured data across all interaction channels – including public, private, and paid. Engage your customer in the right context by understanding each journey, sentiment, interest, and activity.

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Social Campaigns and Engagement

Manage your brand by responding rapidly to existing customers, and reach new prospects with targeted social engagement

Give customers and prospects the personalized experience they deserve with marketing software from SAP for building social campaigns and engagement. Empower your marketing and customer service teams to collaborate and respond quickly to customer inquiries, issues, or comments on social media channels. Engage your audience with targeted social campaigns that let you reach the prospects you know, as well as unknown prospects with similar identities, behavior, and interests. 

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Digital Asset Management

Enhance productivity, compliance, and revenue by managing digital assets better

Centralize the management of comprehensive metadata and support advanced search, versioning, and flexible workflows for your digital assets with solutions from SAP. Better incorporate digital assets within marketing processes and streamline usage tracking. Improve processes by reducing asset duplication, enhancing brand compliance, adhering to asset rights obligations, and distributing approved assets efficiently.

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Document Presentment

Turn ordinary customer documents into powerful communication tools

Streamline customer communications by automating the creation and presentation of impactful documents, such as personalized campaigns, forms, and invoices – with help from SAP software. Use intuitive tools to create targeted messages and deliver consistent information across channels, while accelerating processes through software integration. Boost the effectiveness of your offers by embedding relevant cross-sell and up-sell messages.

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Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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