Manually customize the game mechanics of the gamified HelpDesk application using the Gamification Workbench on the SAP HANA Cloud Platform.
You will learn
In this tutorial, you will tweak the game mechanics of the HelpDesk application manually using the Gamification Workbench on the SAP HANA Cloud Platform. You will increase the number of experience points the user receives for solving sample tickets and increase the total points for solving sample critical tickets. As a result of that change, you will also have to adapt the game levels.
In your Web browser, open the cockpit of the SAP HANA Cloud Platform. Then select Services from the left-hand navigation and click the Gamification Service.
Click Go to Service.
You can bookmark this page for ease of access in the future.
Select the HelpDesk application from the drop-down menu in the upper-right corner.
To get an overview of existing rules, navigate to the Game Mechanics tab and select Rules from the second level navigation bar.
Open the rule GiveXP by clicking on it. Select the Consequence tab under Rule Logic.
Select Edit and increase the number of Experience Points that users receive when they respond to a ticket from 1 to 3.
Experience Points for responding to critical tickets are given in addition to Experience Points given for processing any ticket. In other words, users will now receive 10 points when solving a critical ticket (7 critical points plus 3 points for solving any ticket).
You can ensure that these rules were successfully updated by checking the notification center in the upper right-hand corner.
Still in Game Mechanics, select Levels from the second level navigation bar.
Select all the levels in the table and choose Delete.
Click Add. Enter a Name, make sure that Experience Points are selected in the Points drop-down, and enter a value in the Point Threshold. Click Save.
Repeat the previous step three to five times until you have a variety of levels.
Start with a level with a small threshold, so that newly registered users will have a level already assigned.
Launch the gamified HelpDesk application by first selecting Help in the upper-right corner.
Then clicking Open HelpDesk from the pop-up window.
Select continue when the home screen of the sample gamified HelpDesk application appears.
To see your new game mechanics in action, first respond to one of the generated sample tickets.
Then click your name in the upper-right corner to go to your profile.
In your profile, you should see the new levels (green box) as well as the increased number of experience points you received (red box).