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Customer Snapshot: Overview

80% Faster training rollouts

Adarsh Credit Co-operative Society’s vision is to penetrate more into a financial inclusion strategy, converting the maximum people they can serve as a measure of financial inclusiveness. 

Company
Adarsh Credit Co-operative Society Ltd.

Customer Website
www.adarshcredit.in

Line of Business
Finance, Human Resources, Service

SAP Solutions
SAP Mobile Platform, SAP Workforce Performance Builder, SAP for Banking

Headquarters
Udaipur, Rajasthan, India

Number of Employees
3,000 Employees, 100,000 Independent Representatives

Industry
Banking

 

Their mission is to carry out this strategy with the help of higher standards of technology from SAP solutions.

Customer Snapshot: History

Expanding the Financial Landscape in India

Adarsh Credit grew from a philosophy of providing high-quality banking services at a lower cost for customers in rural areas of India. In this way, Adarsh Credit was able to address the needs of retail banking customers in these remote areas, while offering best practices for mobile banking transactions.

Customer Snapshot: Business Model

Advanced Technology Brings Banking Nationwide
 

Adarsh’s drive is to differentiate themselves through offering robust services to all their members. The company utilizes advanced technology to equip their workforce with the tools they need to enable Adarsh the opportunity to offer high-quality banking services to the entire nation of India.

Customer Snapshot: Success Strategy

Connecting a Nation with the Help of Advanced Technology

Adarsh wants to establish and become the pioneer in the co-operative movement by ways of high quality standards, being customer centric and service driven, and catering to the future of India.

The Challenge

Enabling a Workforce to Empower a Nation
 

With a goal to increase their presence within the country rapidly, Adarsh needed technology that would enable them to scale their business without any hindrances. Accelerating training rollout and reducing the costs of enabling their workforce with the skills and information needed to do so, was key to their success.

It all happens because of the right partner, the right people engaged on this particular execution.

Enter SAP

One Vendor Achieving Multiple Goals

SAP provided Adarsh with a vendor that could help them achieve multiple goals. With the goal of empowering new customers who otherwise would not have had access to basic financial services, they would need the technology to give them real-time processing of banking transactions, lower operational costs, and increase their advisor’s productivity.

With SAP Mobile Platform, we are able to provide banking services to remote and unbanked areas without depending on Internet connectivity or IT services. —Rahul Modi, Managing Director, Adarsh Credit Co-operative Society Ltd.

Enter SAP: The SAP Experience

 

SAP Helps Mobilize Adarsh’s Banking Opportunities

We looked into a lot of leading applications for training purposes; but when we compared their features with SAP Workforce Performance Builder, we found that the SAP solution is the best on the market. We are now rolling training out 80% faster. —Himanshu Shah, Chief Technology Officer, Adarsh Credit Co-Operative Society Ltd.

Better Business

Keeping up with India’s Booming Economy

India’s booming financial industry lends itself to banks operating confidently, securely, and rapidly to provide customers with unparalleled service and products. Adarsh sought out the solution best equipped to provide continuous, thorough training for their entire workforce. Use of mobile devices, formal and informal learning, and traditional classroom, online, and on-demand training were all necessary to support their goal of driving the creation of a cashless economy for rural and remote areas of India.
 
Adarsh Credit found their ideal solution in SAP® Workforce Performance Builder.
With their staff a master of their tools and their industry, Adarsh Credit continues to provide customers with unparalleled service and products.
 
80% Faster Training Rollout
Increase in advisor productivity of 20%

Better Business: Benefits

 

Empowering New Customers with Advanced Technologies

 

Adarsh has realized a decrease of 20-30% operation cost all together thanks to their partnership with SAP.

Better Business: Run Simple

 

Real-Time Calculations Add Up to Great Success

 

New software by SAP gave members and advisors a variety of quick calculations that they can use to their advantage.

Journey Ahead

Continued Financial Success for all of India

SAP® Workforce Performance Builder has enabled Adarsh to compete in India’s booming economy by increasing training rollout by 80% and advisor productivity by 20%. Building on this success, Adarsh will continue to empower new customers from poor, rural areas of India and offer them financial services that they would have never had the opportunity to utilize.

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