People-Centric CRM Portal (EP-PCC)

The People-Centric CRM Portal (EP-PCC) Benchmark is part of the SAP Standard Application Benchmark suite for SAP NetWeaver Portal. The suite consists of two representative business cases that are highly visible in the market and allow for the testing of high numbers of concurrent users on the portal. Each scenario is a standard application benchmark in its own right and can be run separately.

The People-Centric CRM (EP-PCC) Benchmark uses the Business Package for SAP CRM: Business Productivity Pack. This business package provides a number of iViews that display sales information from SAP Business Information Warehouse (SAP BW) and SAP Customer Relationship Management (SAP CRM) systems for employees in sales, marketing, and service who need to make the correct decision quickly and effectively at all times. This benchmark focuses on concurrent users in the sales representative role and their top-level navigation behavior in the portal. From a technical point of view, this benchmark tests the performance of the portal platform (running on the SAP NetWeaver Java stack), while launching business transactions, rendering the presentation output, and caching SAP BW business content. The SAP BW and SAP CRM back-end responses are simulated to avoid the influence of back-end load on the portal performance.

User Interaction Steps of the EP-PCC Benchmark

• 1. Log on to the portal – Welcome Page (includes three iViews)
• 2. Choose Home —> Today (includes four iViews)
• 3. Choose Activities —> Overview (includes four iViews)
• 4. Choose Account Management —> Overview (includes two iViews)
• 5. Choose Acquisition —> Overview (includes three iViews)
• 6. Log off from portal

Thirteen different iViews are rendered per loop (steps 2 - 5). Every loop is repeated n times. The user think time is 10 seconds; thus, one loop takes at least 40 seconds.