Business Scenario Maps Key Performance Indicators SAP Best Practices Partner Opportunities Allows users to easily and automatically develop, verify, revise, and submit contracts tailored for each customer or enterprise. Provides long-term agreements with customers that enable them to buy products or lists of products at special conditions, such as lower prices or favorable terms of delivery. Enables users to manage release order processing by creating follow-up sales documents (call-offs) either directly during contract maintenance or with an automatic contract check when standalone sales orders are created. Integration with sales analytics provides essential information about contract completion, best-selling products, take-up rates, and cancellation reasons. Business Goals & ObjectivesImproving Customer Service Better service levelsProvide a single face to the customer Shorten proposal/quotation cycle Increasing Revenue Enable cross-sell/up-sell capabilityImprove RFQ/RFP processes
Business Processes |
Loading Master Data![]() |
You use this business process to transfer master data information from application systems (master data clients, MDCs) to the master data server (MDS). This is done either as an initial load to copy data from an MDC to the MDS for the first time, or as a periodic loading process to periodically update the MDS with any changes to master data in the MDC once you have completed the initial load. |
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This process is supported by the following SAP and/or partner offerings |
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Maintaining Master Data Centrally![]() |
You can use this business process to create master data centrally in SAP Master Data Management (SAP MDM). Working from the master data client (MDC) that requires new master data, the local master data manager can, for example, call the request for creating master data through the SAP Enterprise Portal.
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This process is supported by the following SAP and/or partner offerings |
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Product Structure Management![]() |
Enables you to manage product-related master data and offers consistent structures for integrating this data into follow on processes.
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This process is supported by the following SAP and/or partner offerings |
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Quotation Processing![]() |
With this business process you can assure your business partners that you will deliver a certain product configuration and quantity of products at a specific time and price. During sales order processing, the sales employee can make use of a variety of sales functions and special quotation functions. |
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This process is supported by the following SAP and/or partner offerings |
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Quotation Processing (Configure-to-Order)![]() |
With this business process you can assure your business partners that you will deliver a certain product configuration and quantity of products at a specific time and price. During sales order processing, the sales employee can make use of a variety of sales functions and special quotation functions. |
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This process is supported by the following SAP and/or partner offerings |
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Contract Processing![]() |
Manages global value or quantity contracts to provide software entitlements, with associated support and services. These agreements specify that the customer will order a specific value or quantity of releasable products during an agreed period. Users can specify multiple sold-to parties, who can call of from the contact. The contract also includes periodic or one-time billing of the customer for the software licenses and associated delivered products and services. Contracts are integrated into revenue recognition processes. |
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This process is supported by the following SAP and/or partner offerings |
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Price Management![]() ![]() |
Enables companies to provide online and offline pricing tailored to each customer based on the type of customer, product, customer-specific pricing, contracts, or specific quotes. Establishes pricing rules, processes, and data centrally and then deploys them across all selling channels including enterprise sales, telesales, field sales, and e-selling. Develops, manages, and deploys complex pricing rules, and provides specialized pricing by product, customer, organization, or other pricing criteria in the system -- seamlessly and consistently. Provides single source of pricing with support for discounts, surcharges, rebates, volume-based pricing, tax calculations, and price overrides. Supports call-offs to specially negotiated contracts. Allows campaign-specific pricing. Gives access to appropriate pricing data for sales professionals, business partners, and customers. Calculates pricing based on individual products, product grouping, or special partner, customer, or group rates. |
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This process is supported by the following SAP and/or partner offerings |
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Interactive Configuration![]() |
This process enables you as a sales employee or customer to configure a product in line with your requirements. |
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This process is supported by the following SAP and/or partner offerings |
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Contract Analysis![]() |
Contract Analysis provides a range of analyses for sales contracts (both value and quantity) with detailed analytical information about current and closed sales contracts. |
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This process is supported by the following SAP and/or partner offerings |
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