SAP Customer Relationship Management > Sales > Pricing & Contracts

Pricing & Contracts

Main Process

 

 

 

See also


 

Price management capabilities, enabled throughout SAP CRM, allow you to execute pricing strategies that are tailored to each sales channel or customer based on criteria you select. Pricing rules and data are maintained centrally and distributed to sales professionals in the field. SAP CRM supports price lists, as well as promotional, customer specific, rule-based, and contract pricing.  Sales professionals have access to the most up-to-date, personalized pricing information for their customers at all times.

The contract management capabilities of SAP CRM enable selling organizations to work collaboratively with customers to develop and revise customized contracts.


The following business goals and objectives can be achieved through the implementation of these processes:


Business Processes

Value & Quantity ContractsSAP Component or Feature Available

Manages an agreement that a customer will order a specific value or quantity of releasable products during a specified period.

 

This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Sales AgreementsSAP Component or Feature Available
    Support the process of collaboratively developing and managing long-term sales agreements, and incorporating them into ongoing sales processes. Within sales agreements permitted products or customer-specific prices can be defined based on business criteria such as customer typology, marketing campaign.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Authorized CustomersSAP Component or Feature Available

    Enables the user to authorize several sold-to parties to release sales orders from a contract.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Contract Completion RulesSAP Component or Feature Available

    Uses target quantities and values plus completion rules to determine when a contract is considered complete (once target values have been fulfilled or contract has been rejected). Generates follow-up processes when this status is reached.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Collaborative Contract NegotiationSAP Component or Feature Available

    Monitors negotiation of contracts using the Web shop, which takes the customer through the process of choosing products, creating a contract inquiry, and then sending the contract to the supplier. Sends the contract back and forth until the process of negotiation is completed and both parties have agreed on the terms and conditions of the contract.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Release Order ProcessingSAP Component or Feature Available

    Releases products from a contract using a particular type of sales order (release order) in order to trigger further processes such as delivery and billing. References contract so that values and quantities are automatically updated and each contract contains a list of all release orders for individual items.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Cancellation HandlingSAP Component or Feature Available

    Determines cancellation procedures, notice periods, and automatic determination of cancellation dates according to predefined rules.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Fulfillment SynchronizationSAP Component or Feature Available

    Uploads orders to SAP ERP for order fulfillment.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Automatic Business Partner AssignmentSAP Component or Feature Available

    Finds and enters the partners involved in a transaction automatically. Allows the user to enter one or more partners manually, and enters the others automatically through partner determination. Uses various sources of information to make partner determination possible including business partner master data and organizational data.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Product ConfigurationSAP Component or Feature Available
    Provides an intuitive, interactive product configuration tool that guides sales professionals step-by-step through the product configuration process – which is especially important for complex products with multiple options. The solution presents sales professionals with all product options, pricing, and component availability of complex products.  Enforcement of business rules ensures that only accurate product combinations are proposed to meet the business needs of end customers.



    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Contract Status TrackingSAP Component or Feature Available

    Documents the current processing state of the transaction on header and item level.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Credit Management & Credit CheckSAP Component or Feature Available

    Limits financial risks by carrying out credit checks that can influence transaction processing and setting up a workflow connection to notify those responsible.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    PricingSAP Component or Feature Available

    Allows definition and calculation of contract-specific prices, taxes, and discounts.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Customer-specific PricingSAP Component or Feature Available
    Generates customer-specific price lists.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Promotional PricingSAP Component or Feature Available
    Supports prices based on promotions.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    Contract AnalysisSAP Component or Feature Available

    Contract Analysis provides a range of analyses for sales contracts (both value and quantity) with detailed analytical information about current and closed sales contracts.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP NetWeaver
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)
  •  
    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus
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