In an industry where customer expectations of personalized offerings through multiple sales channels continue to increase, this directly impacts the requirements on the order management and fulfillment system. With so many options, it is important that the customer experience during the order and fulfillment process is simple & efficient.  But still provides visibility of orders and delivery tracking, as well as user friendly downloads and activation. This is important to ensure increased customer satisfaction. 

Software providers rely on their order management systems to provide easy and accurate order execution, support for customization and personalization, as well as the flexibility and ability to react to market opportunities and leverage electronic licensing technology. In today’s environment, global customers need to be supported with both global and site contract management and pricing agreements,  while compliance to foreign trade legislation and revenue recognition regulations is mandatory.