Key Performance Indicators SAP Best Practices Partner Opportunities Some OEMs also provide complex services, which are not limited to break/fix. Managing a network service or IT infrastructure requires professional support. This includes a comprehensive set of capabilities designed for professional services including the selling, estimating, planning, delivery, management, billing, and evaluation of project-based services.
To further enhance a company's professional services, not only are basic project management tools required, but also the ability to collaborate effectively with key project partners, use of templates to assure consistency and improve efficiency, as well as monitoring and tracking capabilities to assure the timely identification of potential delays or issues . An enhanced resource management capability that supports the searching for and identification of relevant resources by skills sets is key, as well as the determination of availability of these resources. Projects are undertaken to increase company profit, therefore critical to assure that all of the expenses related to the project are effectively captured and managed, and that customer's are billed for services in a timely fashion. Effective management of invoicing and collection processes assures cash is brought into the business as quickly as possible. Business Goals & ObjectivesImproving Customer Service Better service levelsImproving Service Delivery Reduce administration, improve business processesIncreasing Revenue Develop service offeringsManaging Fixed Assets & Resources Improve resource tracking, availability and uptimeReducing Operating Costs & Increasing Efficiency Reduce cost of services
Business Processes |
Project Planning and Scoping![]() |
Successful project planning enables you to plan, manage, and control the entire project development process, from initial idea to completion. The solution allows project managers to control project structures, schedules, costs, and resources. This includes network planning techniques and aggregative tools that support cross-project cost, revenue, margin, schedule, and resource management. The Project Builder lets you set up a project and monitor its progress. The project planning board simplifies project planning and control, combining tabular and graphical data to provide a global overview. The information system gives you a detailed picture of current status, which you can represent using a variety of reporting tools. |
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This process is supported by the following SAP and/or partner offerings |
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Project Resource Planning![]() |
You use this business process to ensure that project resource planning can be used as a planning tool for optimum deployment of your employees, since having the right employee in the right place at the right time is one of the central requirements of modern personnel management. The system supports you in planning your projects and staffing the projects with suitable and available resources. Project Resource Planning contains a resource search that finds resources according to the following criteria:
You can store resources as favorites in the system or reserve them for the project. Once you have a definitive contract for the project, you can then book the resources. This means that you can conclude your project planning at an early stage and start the project. |
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This process is supported by the following SAP and/or partner offerings |
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Quotation Processing![]() |
You use this business process in order to give your business partner confirmation that you will deliver a specific quantity of products at a specific time, and to a specific price. Within the framework of quotation processing, various sales functions are available to the sales employee, as well as special functions for quotations. |
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This process is supported by the following SAP and/or partner offerings |
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Project Execution![]() |
Executing a project based on the project plan including creation of documents, simulation of alternative project structures and analytics using cProjects
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This process is supported by the following SAP and/or partner offerings |
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Managing Employee Time and Attendance![]() |
Optimizes processes for planning, managing, and evaluating the working times and activities of internal and external employees via Time Management in SAP ERP. Provides intuitive, user-oriented interfaces that support centralized or decentralized time management. Lets even inexperienced time administrators can easily execute all the functions they require for managing the time data of various employee groups, all on one screen with an optimized user interface. Uses self-service applications, from customary time recording subsystems to mobile computing technology, to enter leave data, record working times to be used in business processes in Controlling and Logistics, and display key leave information. Handles all working-time provisions determined by companies themselves, by standard agreements, or required by law. Enables users to implement modern concepts such as working-time accounts. |
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This process is supported by the following SAP and/or partner offerings |
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Time and Material Billing![]() |
Times and all kind of expenses (e. g. travel expenses, 3rd party expenses) can be billed to a customer using several rules. It is possible to filter times and expenses and/or to reject or postpone billing items.
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This process is supported by the following SAP and/or partner offerings |
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Project Accounting![]() |
Monitors precise planning of the detailed activities involved in both large scale projects, such as building a factory, and small scale projects, such as organizing a trade fair. Helps the project manager ensure that the project is executed efficiently, on time, and within budget - which he or she achieves by ensuring that the required resources and funds are available as and when needed.
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This process is supported by the following SAP and/or partner offerings |
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