Supports voice-enabled employee self-service (ESS) solutions to allow access to self-service scenarios even when the only communication device available is a telephone. Interactive voice response allows for efficient, reliable, and fast communication.

Supports mobile solutions to provide easy access to data and information anywhere, anytime. Personal digital assistants, smart phones, and notebook computers may be used for online or offline access to important applications that need to be used in remote locations -- or simply while employees are on a business trip. For example, SAP Mobile Time and Travel allows for easy access and entering of time and travel expense records immediately when they occur, so that employees do not have to wait until they are back in the office. Processing time is reduced, and time-to-billing can be significantly improved in service provider scenarios.

Supports accessible solutions, such as complying with section 508, to enable physically challenged employees to use the system with the same speed and effectiveness as others in the workforce.