With this business process you can assure your business partners that you will deliver a certain product configuration and quantity of products at a specific time and price. During sales order processing, the sales employee can make use of a variety of sales functions and special quotation functions.

Contract processing comprises the steps you follow in order to create and work with sales contracts in the SAP CRM system.

Enables companies to provide online and offline pricing tailored to each customer based on the type of customer, product, customer-specific pricing, contracts, or specific quotes. Establishes pricing rules, processes, and data centrally and then deploys them across all selling channels including enterprise sales, telesales, field sales, and e-selling. Develops, manages, and deploys complex pricing rules, and provides specialized pricing by product, customer, organization, or other pricing criteria in the system -- seamlessly and consistently. Provides single source of pricing with support for discounts, surcharges, rebates, volume-based pricing, tax calculations, and price overrides. Supports call-offs to specially negotiated contracts. Allows campaign-specific pricing. Gives access to appropriate pricing data for sales professionals, business partners, and customers. Calculates pricing based on individual products, product grouping, or special partner, customer, or group rates.

You can use this business process to define product proposals for particular target groups or marketing profiles, meaning that the relevant product proposals are only used if the business partners selecting the product(s) belong to the given target group or match the relevant marketing profile defined in the rule.

This business process makes it possible for you to deliver a specific product configuration and quantity, or to provide a service at a specific time. During sales order processing, a sales organization accepts the sales order and is responsible for fulfilling the contract.

This process enables a sales employee or customer to configure a product to meet each specific customer's requirements.

You can use this business process to analyze sales quotations and sales orders. This enables you to monitor the sales transactions that have taken place in your organization at a detailed level.

You use this business process in order to create customer invoices in SAP CRM. Here, one or more than one billing due list item is copied into a billing document. You can either create the billing document with reference to the delivery, or to the sales order. It is also possible to create billing documents with reference to contracts. You make the necessary setting in Customizing. The following describes delivery-related billing.   Also see associated process, outgoing royalties settlement.