This business process makes it possible for you to deliver a specific product configuration and quantity, or to provide a service at a specific time. During sales order processing, a sales organization accepts the sales order and is responsible for fulfilling the contract.

Creation of associated entitlement from a sale, and/or issuance of a unique identification number for a software license, so that it can be tracked in the installed base, and also used for customer authentication.

Passes information required for electronic license/license key to an electronic license/key generator. Distributes the electronic license/license key to the customer, and stores it in the customer installed base. Uses the license key as a unique identifier to allow the customer to activate the license or additional features within the license.

Delivers the software binary to the customer via electronic means. Enables downloads software from the Internet.

Manages the final assembly, delivery, and shipment of software binaries and associated physical materials, such as documentation, CDs and hardware. With delivery processing, the goods are shipped and all relevant associated documents are printed out.

Credit memo request processing supports adjusted in prices for circumstances where customers have been overcharged, or products are de-installed / returned, or a complaint is made about a service or performance.

After a detailed check, the credit memo can be either released or rejected. If the credit memo is released, the customer receives a credit memo for the full amount to be credited

You can use this business process to analyze sales quotations and sales orders. This enables you to monitor the sales transactions that have taken place in your organization at a detailed level.