Key Performance Indicators Partner Opportunities See also Account and contact management helps companies capture, monitor, store, and track all critical information about customers, prospects, and partners. Sales professional are provided with a single, comprehensive view into all of the information necessary to effectively manage their sales accounts. Business Goals & ObjectivesImproving Corporate Strategy Ability to Innovate and ChangeImproving Customer Service Add 24x7 customer serviceEnable customers to communicate using preferred channel Improve customer retention and loyalty Improve process efficiency Provide a single face to the customer Improving Regulatory Compliance Improve auditability of information and actionsImproved transparency and auditability of activities Improving Service Delivery Better service levelsCollaborate with business partners Improving Strategic Management of Organization Quickly adpat to changing business environmentIncreasing Transparency & Accountability Increase data transparencyReducing Operating Costs & Increasing Efficiency Complete interaction historyHolistic account view Optimize customer interaction Reduce administration, improve business processes
Business Processes |
Opportunity Processing![]() |
An opportunity is a recognized possibility for business, for example, the sale of products or services. The opportunity makes up the framework for displaying sales projects from the beginning, and monitoring their success. |
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This process is supported by the following SAP and/or partner offerings |
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Account Planning![]() |
Provides a sophisticated picture of all planned revenue, associated
costs and contribution margin. This enables you to make more
informed decisions during planning, and to better control costs
from trade spends and discounts.
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This process is supported by the following SAP and/or partner offerings |
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Activity Processing![]() |
In this process, you create a business activity, and the data you enter in the business activity is automatically transferred to your groupware administration system, in this case, Microsoft Outlook or Lotus Notes. Next, you document the business activity, for example, using an activity journal or questionnaire. |
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This process is supported by the following SAP and/or partner offerings |
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Account Processing![]() |
Provides you with a solution for managing and processing business partners and contact persons. In addition, the integration of business transactions, contacts, marketing attributes and so on provides quick access to and easy maintenance of all the information on business partners or contact persons. |
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This process is supported by the following SAP and/or partner offerings |
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Sales Performance Analysis![]() |
The
Sales Performance Analysis
measures performance from different perspectives in order to give sales managers an overall picture of what is happening into sales
more...
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This process is supported by the following SAP and/or partner offerings |
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