Business Scenario Maps Key Performance Indicators Partner Opportunities Software providers need to manage & automate end to end marketing functionality including planning, budgeting, executing, and measuring. SAP provides the tools needed to handle marketing planning, campaign management, e-marketing, lead management, marketing analytics, customer and installed base segmentation. It eliminates complex integration issues by providing everything needed to track and analyze customer relationships, from order placement to shipping and billing. Marketing Planning allows organizations to plan all marketing activities from budget planning to expected returns and apply it to plan and optimize marketing processes. Customer Segmentation allows for the automatic creation of highly targeted segments at the customer, partner, organizational, prospect, group , installed base or product level without IT intervention. With the ability to divide the market into specific segments, more personalized and therefore more attractive information can be provided. Business Goals & ObjectivesIncreasing Revenue Develop new marketsEfficient campaign planning and management Gain market share Maximize profitability by product
Business Processes |
Brand Planning![]() |
Brand Planning enables Brand managers and marketers to monitor the success of a brand and to plan activities for the success of a brand accordingly.
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Marketing Planning and Budgeting![]() |
Combines and coordinates all initiatives and resources across the organization to condense planning and development cycles, while ensuring that this streamlined process still adheres closely to the Business Process. Coordinates all initiatives and resources across the organization, and enables collaboration with partners, to ensure shortened planning and development cycles, ultimately resulting in lowered planning costs. Incorporates measurable goals and targets into marketing planning to ensure organizational focus. Supports optimization of marketing planning through measurement and analysis of planning effectiveness. Creates, approves, and tracks budgets at any level. Coordinates budgetary information across the enterprise, with the ability to ensure that planned budgets are synchronized with actual budgets and that information is shared to ensure that financials, ordering, accounting, and marketing are in line. Allows product and cost-level planning for optimal return on investment on each marketing initiative |
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This process is supported by the following SAP and/or partner offerings |
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Campaign Planning and Execution![]() |
Coordinates and monitors all initiatives, to ensure shortened planning and development cycles, and streamlined process with an adherence to the Business Process.
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This process is supported by the following SAP and/or partner offerings |
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Predicting Customer Behavior![]() |
You can use this business process to uncover patterns in customer behavior such as buying and churn behavior and deploy these insights to make predictions about future customer behavior. You can use the data mining methods Scoring and Decision Tree.
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This process is supported by the following SAP and/or partner offerings |
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Product Proposals![]() |
You can use this business process to define product proposals for particular target groups or marketing profiles, meaning that the relevant product proposals are only used if the business partners selecting the product(s) belong to the given target group or match the relevant marketing profile defined in the rule.
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This process is supported by the following SAP and/or partner offerings |
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Segmentation![]() |
Segmentation preparation is a process that is generally performed by the database manager. This forms the foundation for business partner segmentation in the Segment Builder (that is all required attributes are created with the corresponding attribute values and data sources). This allows the creation of highly targeted segments of the customer, partner, organization, prospect, or group level, or installed-base information. By dividing marketing into different segments, users can provide more personalized and therefore more attractive product and service offerings based on customers' existing installed-base information. |
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This process is supported by the following SAP and/or partner offerings |
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Campaign Monitoring and Analysis![]() |
Validates, measures, and allows refinement of campaigns to maximize effectiveness through monitoring analysis, available during and after execution. |
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This process is supported by the following SAP and/or partner offerings |
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Customer Satisfaction and Loyalty Analysis![]() |
Uses a customer survey to determine how satisfied customers are with the products and services offered by the company, and how loyal they are to the company.
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This process is supported by the following SAP and/or partner offerings |
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Competitor Product Analysis![]() |
Allows a sales employee to search for competitors‘ products corresponding to his firm’s own products in the opportunity, and transfers these competitors‘ products with special indicators to the opportunity. Provides an overview of the firm’s own products and of all related competitors‘ products in the opportunity for the competitor analysis. |
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This process is supported by the following SAP and/or partner offerings |
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