High Tech - Software > Marketing & Sales > Marketing

Marketing

Business Scenario

 


Business Scenario Maps

  • Campaign Management
  • Lead Management
  • Lead Management with Channel Partners
  • Lead Qualification with Interaction Center
  • Key Performance Indicators

  • Campaign/Event Cost Revenue Ratio
  • Time to Market
  • Partner Opportunities

  • Partner Opportunities in High Tech - Software

  • Software providers need to manage & automate end to end marketing functionality including planning, budgeting, executing, and measuring. SAP provides the tools needed to handle marketing planning, campaign management, e-marketing, lead management, marketing analytics, customer and installed base segmentation. It eliminates complex integration issues by providing everything needed to track and analyze customer relationships, from order placement to shipping and billing. Marketing Planning allows organizations to plan all marketing activities from budget planning to expected returns and apply it to plan and optimize marketing processes. Customer Segmentation allows for the automatic creation of highly targeted segments at the customer, partner, organizational, prospect,  group , installed base or product level without IT intervention. With the ability to divide the market into specific segments, more personalized and therefore more attractive information can be provided.

    Business Goals & Objectives


    Increasing Revenue

    Develop new markets
    Efficient campaign planning and management
    Gain market share
    Maximize profitability by product

     



    Business Processes

    Brand PlanningSAP Component or Feature Available
    Brand Planning enables Brand managers and marketers to monitor the success of a brand and to plan activities for the success of a brand accordingly.
     
    Marketing Planning and BudgetingSAP Component or Feature Available

    Combines and coordinates all initiatives and resources across the organization to condense planning and development cycles, while ensuring that this streamlined process still adheres closely to the Business Process. Coordinates all initiatives and resources across the organization, and enables collaboration with partners, to ensure shortened planning and development cycles, ultimately resulting in lowered planning costs. Incorporates measurable goals and targets into marketing planning to ensure organizational focus. Supports optimization of marketing planning through measurement and analysis of planning effectiveness.

    Creates, approves, and tracks budgets at any level. Coordinates budgetary information across the enterprise, with the ability to ensure that planned budgets are synchronized with actual budgets and that information is shared to ensure that financials, ordering, accounting, and marketing are in line. Allows product and cost-level planning for optimal return on investment on each marketing initiative

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    Campaign Planning and ExecutionSAP Component or Feature Available
    Coordinates and monitors all initiatives, to ensure shortened planning and development cycles, and streamlined process with an adherence to the Business Process.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    Predicting Customer BehaviorSAP Component or Feature Available
    You can use this business process to uncover patterns in customer behavior such as buying and churn behavior and deploy these insights to make predictions about future customer behavior. You can use the data mining methods Scoring and Decision Tree.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    Product ProposalsSAP Component or Feature Available
    You can use this business process to define product proposals for particular target groups or marketing profiles, meaning that the relevant product proposals are only used if the business partners selecting the product(s) belong to the given target group or match the relevant marketing profile defined in the rule.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    SegmentationSAP Component or Feature Available

    Segmentation preparation is a process that is generally performed by the database manager. This forms the foundation for business partner segmentation in the Segment Builder (that is all required attributes are created with the corresponding attribute values and data sources).

    This allows the creation of highly targeted segments of the customer, partner, organization, prospect, or group level, or installed-base information. By dividing marketing into different segments, users can provide more personalized and therefore more attractive product and service offerings based on customers' existing installed-base information.  

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    Campaign Monitoring and AnalysisSAP Component or Feature Available

    Validates, measures, and allows refinement of campaigns to maximize effectiveness through monitoring analysis, available during and after execution.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    Customer Satisfaction and Loyalty AnalysisSAP Component or Feature Available
    Uses a customer survey to determine how satisfied customers are with the products and services offered by the company, and how loyal they are to the company.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    Competitor Product AnalysisSAP Component or Feature Available

    Allows a sales employee to search for competitors‘ products corresponding to his firm’s own products in the opportunity, and transfers these competitors‘ products with special indicators to the opportunity. Provides an overview of the firm’s own products and of all related competitors‘ products in the opportunity for the competitor analysis.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing Management for High Tech
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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus