High Tech - Electronics Manufacturing Service Provider (EMS/ODM) > After Sales Support > Service Parts Management

Service Parts Management

Business Scenario

 

Business Scenario Maps

  • High Tech: Service Parts Management
  • Spare Parts Management

    • Key Performance Indicators

  • Number of Service Locations
  • Percentage of Service Requests
  • Percent of parts delivered to point of use

    • SAP Best Practices

  • Available preconfigured scenarios in SAP Best Practices for High Tech - EMS

    • Partner Opportunities

  • Partner Opportunities in High Tech - Electronics Manufacturing Service Provider (EMS/ODM)
  • Strategic Supply Chain Design
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    Service Parts Management supports the planning, fulfillment and logistics of service parts. This involves activities like demand forecast, distribution/stocking strategy, goods movement and repair of parts. The process supports the organization's customer service management activities to ensure an adequate supply of service parts.

    Business Goals & Objectives


    Improving Customer Service

    Better service levels

    Increasing Revenue

    Improve order fill rate

    Lowering Working Capital

    Fewer returns, more efficient process

    Managing Fixed Assets & Resources

    Reduce lifecycle costs

    Reducing Operating Costs & Increasing Efficiency

    Reduced service parts inventory levels across the service parts network

     

    Business Processes
    Strategic SC DesignSAP Component or Feature Available
    Strategic supply chain design includes the definition of all elements of the supply chain and the corresponding monitoring. This is supported by flexible alert monitoring.

    This process is supported by the following SAP and/or partner offerings

  • SAP Demand and Supply Planning for High Tech

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    Parts Demand PlanningSAP Component or Feature Available

    A large number of forecast models for constant, trend, seasonal, seasonal trend, intermittent and phase-out demand patterns are provided. The use of the forecast models is embedded in a hierarchical forecasting process. A forecast including the demand variation is created for the key metrics demand, number of order items, and average demand per order item.

    This process is supported by the following SAP and/or partner offerings

  • SAP Service Parts Planning for High Tech

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    Parts Distribution PlanningSAP Component or Feature Available
    Parts Distribution Planning distributes available parts within the network via push or pull deployment and inventory balancing.

    This process is supported by the following SAP and/or partner offerings

  • SAP Demand and Supply Planning for High Tech
  • SAP ERP

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    Parts Inventory PlanningSAP Component or Feature AvailablePartner Product Available
    Determining which parts should be inventoried at which locations, and at what levels, to achieve desired service levels while controlling costs is essential for service organizations.

    This process is supported by the following SAP and/or partner offerings

  • SAP Service Parts Planning for High Tech
  • Service Inventory Optimization (SIO) 6.0 by MCA Solutions

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    Parts MonitoringSAP Component or Feature Available
    Parts Monitoring provides visibility of all planning related processes and includes follow-up activities.

    This process is supported by the following SAP and/or partner offerings

  • SAP Demand and Supply Planning for High Tech
  • SAP Service Parts Planning for High Tech
  • SAP Supply Network Collaboration for High Tech

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    Parts Supply PlanningSAP Component or Feature Available
    Parts supply planning integrates purchasing, production, distribution (of demands), and transportation so that comprehensive mid-term to long-term tactical planning and sourcing decisions can be simulated and performed on the basis of a single, global, consistent model.

    This process is supported by the following SAP and/or partner offerings

  • SAP Service Parts Planning for High Tech

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus