Enables companies to use the SAP Employee Interaction Center to achieve the following goals:
Decrease costs of HR service delivery.
Improve services through fast resolution of employee requests (providing a solution database, interactive scripting, alerts, and contact history) and the use of multiple communication channels (such as telephone, e-mail, letter, fax, or chat).
Gain higher efficiency and cost transparency through standardization of HR processes and services (service level agreements).
The following business goals and objectives can be achieved through the implementation of these processes:
Enables companies to use the SAP Employee Interaction Center to achieve the following goals:
Decrease costs of HR service delivery.
Improve services through fast resolution of employee requests (providing a solution database, interactive scripting, alerts, and contact history) and the use of multiple communication channels (such as telephone, e-mail, letter, fax, or chat).
Gain higher efficiency and cost transparency through standardization of HR processes and services (service level agreements).
To fully utilize this functionality, the following products should be evaluated
Employee Interaction Center (EIC): Employee Lifecycle