SAP Service and Asset Management > Service Management

SAP Service and Asset Management

Service Management

 

 

See also

  • Brother International - ROI study
  • Fabio Perini - customer success story
  • Wetrok AG - customer success story
  • Francotyp-Postalia - business transformation study
  • Francotyp-Postalia - customer success story - usage based billing
  • Lisec GmbH - customer success story
  • SPATCO (Southern Pump & Tank Company) - customer success story
  • Waters - customer success story
  • Macchingraf - customer success story

  • SAP Service and Asset Management enables original equipment manufacturers (OEMs) and third-party service providers to manage their entire service operations. The SAP solution for service management allows you to manage key service management activities.

     

    Service Sales and Marketing Service Contract Management Customer Service and Support Installed Base Management Warranty and Claims Management Field Service Depot Repair Service Management Analytics
    SAP Component or Feature Available Account and Contact Management
    SAP Component or Feature Available Marketing & Campaign Management
    SAP Component or Feature Available Lead Management
    SAP Component or Feature Available Opportunity Management
    SAP Component or Feature Available Customer Interaction Management
    SAP Component or Feature Available Service Quotation & Order Management
    SAP Component or Feature Available Service Contract Management
    SAP Component or Feature Available Service Contract Management
    SAP Component or Feature Available Service Plan Managment
    SAP Component or Feature Available Service Order Management
    SAP Component or Feature Available Service Confirmation
    SAP Component or Feature Available Service Billing
    SAP Component or Feature Available Usage Based Billing
    SAP Component or Feature Available Customer Self-Service
    SAP Component or Feature Available Service Request Processing
    SAP Component or Feature Available Customer Interaction
    SAP Component or Feature Available Case Management
    SAP Component or Feature Available Complaints Management
    SAP Component or Feature Available Escalation Management
    SAP Component or Feature Available Product Service Letter
    SAP Component or Feature Available Installed Base Management
    SAP Component or Feature Available Mobile Measurement and Counter Reading
    SAP Component or Feature Available Product and Warranty Registration
    SAP Component or Feature Available Entitlement Verification
    SAP Component or Feature Available Warranty Claim Processing
    SAP Component or Feature Available Mobile Service
    SAP Component or Feature Available Contract Management
    SAP Component or Feature Available Service Order Management
    SAP Component or Feature Available Service Resource Planning
    SAP Component or Feature Available Installed Base Management
    SAP Component or Feature Available Mobile Measurement and Counter Reading
    SAP Component or Feature Available Service Order Confirmation
    SAP Component or Feature Available Service Billing
    SAP Component or Feature Available Usage Based Billing
    SAP Component or Feature Available Returns & Repair Management
    SAP Component or Feature Available Depot Repair Resource Scheduling
    SAP Component or Feature Available Service Billing
    SAP Component or Feature Available Service Performance Analytics
    SAP Component or Feature Available Service Contract Analytics
    SAP Component or Feature Available Service Order and Quotation Analytics
    SAP Component or Feature Available Customer Analytics
    SAP Component or Feature Available Sales & Marketing Analytics
    SAP Component or Feature Available Cost and Revenue Analytics
    SAP Component or Feature Available Installed Base Analytics
    SAP Component or Feature Available Warranty Analytics
    SAP Product Available Partner Product Available
    For further information see:
    www.sap.com
    SAP Products
    Partner Products
    SAP Product Available with Future Releases Partner Product Available with Future Releases
    Future Focus Link to Business Scenario Maps
    Please note that the Solution Map, containing proprietary information of SAP AG, reflects SAP's current development intentions, which are subject to change. Future focus coverage may be provided by SAP or SAP partners. Check for local availability of all SAP and SAP partner solutions. ©SAP AG 2008