Provide efficient customer service that builds loyalty

Offer tiered service levels based on customer value. Delight your most valuable customers while boosting overall customer service efficiency.

  • Deliver consistently across all interaction channels
  • Plan spare-parts inventory based on customer SLAs
  • Negotiate service terms considering cost and margin
  • Analyze customer value based on a holistic view of data
Worker receiving efficient customer service
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Mobile field engineer delivering customer service

Get Anytime, Anywhere Access to Customer Data

What's the quickest way to make your field service engineers more productive – and your service operations more efficient? By using our field service mobile app. It gives field engineers anywhere, anytime access to relevant information with their mobile devices.

Port efficiencies driving customer satisfaction

The Port of San Diego: Standardizing Processes

With the busy San Diego Harbor to manage – and public lands along the San Diego Bay to protect – it's no wonder that the port is taking steps to boost efficiency. Learn how the organization is standardizing processes, streamlining efforts, and improving customer service with help from SAP solutions.

Mobile phone provides anytime, anywhere customer service

Enterprise Mobility: Transforming the Workplace

See how mobile apps and tablets will transform your business this year. Check out this mobility guide packed with articles by industry experts, analysts, and top executives. Get market projections, real-world examples of mobility in the workplace, and more.

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