Field Service Management

Drive superior customer service and loyalty – with our field service management software

Organize, plan, and dispatch your field resources more efficiently – and exceed customer service expectations – with field service management software and solutions from SAP. Support the complete service order lifecycle and ensure SLA compliance with automated processes, smarter use of resources, and cutting-edge mobile apps.

  • Integrate all processes – from field service planning and routing, to order execution and billing
  • Schedule your workforce better – based on skills, commitments, locations, and customer preferences
  • Resolve issues on the first visit and meet SLAs with essential field service features
  • Equip technicians with mobile apps to view, execute, and confirm service orders – in real time
  • Drive accurate, timely billing of services – and support both fixed-price and resource-based charges
Technician using a mobile device
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What's Included

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