Deliver real-time offers based on smart recommendations to boost cross-sell, up-sell, revenue, and customer satisfaction
Optimize inbound and outbound sales processes by giving your contact center the power to collaborate with internal teams. Equip call center agents with the customer insight needed to make real-time offers based on intelligent recommendations. As a result, you can improve cross-sell and up-sell success, increase profitability, and enhance customer satisfaction.
Personalize services to keep sales pipelines full and flowing
Support high-performing inbound and outbound sales and service with SAP software for customer acquisition through contact centers. By providing tools for agent guidance and contact center operations, the software helps improve customer data accuracy and enables agents to qualify leads, capture customer and marketing-related data, and conduct sales. Make the contact center a hub for delivering compelling product and service recommendations that improve revenue and increase market share.
Cross-sell and up-sell with relevant offers during every customer interaction
Enrich existing customer relationships and retain them for a lifetime with real-time offer management solutions from SAP. Support informed interactions with a self-learning, multichannel recommendation engine that tracks buying behavior and responses to previous offers. By making intelligent, real-time recommendations, you can promote next-best offers and actions that your customer most likely wants.
Deliver the next generation agent desktop to your service organization
Enable customer service communication across a unified communication center. Efficiently monitor, control and manage contact center operations in real-time. Provide a unified agent experience across all interaction channels with multi-channel service ticketing.
What if your customer service organization could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call center software and other SAP Hybris solutions to win over demanding customers.
Need a robust CRM solution for a small team? SAP Digital CRM is for you. Try it for free today. Then after 30 days, choose to continue with a $23 per user per month. It offers robust, enterprise-grade capabilities, it's flexible and scales with your business.
View comparison of the total cost of ownership (TCO) of SAP Contact Center software with non-SAP systems. Explore benefits of a platform integrated with CRM software to improve customer satisfaction and performance of sales, service, and marketing functions and reduced IT costs.
Our integrated, quick-to-deploy CRM solution can get you up and running in a matter of weeks with the functionality you need to rapidly attract prospects, consistently retain customers, and close more deals.
Reimagine the way you do business with SAP Digital Business Services
Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.
Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy.
Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.