SAP Customer Relationship Management
Documentación & White Papers
Para obtener más detalles acerca de los beneficios y
capacidades de SAP Customer Relationship Management (SAP
CRM), por favor revise la siguiente documentación:
Overview
Solution Briefs
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"Employee Interaction Center" (PDF, 166 KB)
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"SAP CRM -- Marketing" (PDF, 94 KB, en
español)
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"SAP CRM -- Service" (PDF, 83 KB, en español)
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"SAP CRM -- Analytics" (PDF, 82 KB, en
español)
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"SAP CRM -- Interaction Center" (PDF, 87 KB, en
español)
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"SAP CRM -- Field Sales" (PDF, 74 KB)
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"SAP CRM -- Field Service" (PDF, 76 KB)
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"SAP CRM -- E-Commerce" (PDF, 74 KB)
Industry Solution Briefs
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"SAP Asset Finance and Leasing -- SAP CRM" (PDF, 221
KB)
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"SAP for Automotive -- SAP CRM" (PDF, 94 KB)
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"SAP for Media -- SAP CRM" (PDF, 80 KB)
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"SAP for Professional Service Providers -- SAP CRM"
(PDF, 103 KB)
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"SAP for Public Sector -- SAP CRM" (PDF, 160 KB)
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"SAP for Consumer Products -- SAP CRM" (PDF, 176
KB)
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"SAP for High Tech -- SAP CRM" (PDF, 88 KB)
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"SAP for Telecommunications -- SAP CRM" (PDF, 90
KB)
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"SAP for Banking -- SAP CRM" (PDF, 178 KB)
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"SAP for Insurance -- SAP CRM" (PDF, 66 KB)
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"SAP for Oil & Gas -- SAP CRM" (PDF, 78 KB)
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"SAP for Chemicals -- SAP CRM" (PDF, 88 KB)
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"SAP for Retail -- SAP CRM" (PDF, 113 KB)
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"SAP for Technical Service Providers -- SAP CRM" (PDF,
74 KB)
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"SAP for Utilities -- SAP CRM" (PDF, 75 KB) --
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White Papers