How much value can you generate by offering customer-focused products and services and by implementing customer-centric processes that result in lasting relationships? Our ROI reports show you the substantial financial benefits that companies realize when they implement the SAP Customer Relationship Management (SAP CRM) application.

To learn more about the real-world benefits of SAP CRM, read "SAP CRM Customer Success Stories: A Comprehensive Reference Guide" (PDF, 21 MB), or review the individual success stories below.

Showing 21-30 of 82 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2 3 4 5 6 7 8 9  Industry:  All Industries SAP for Automotive SAP for Banking SAP for Chemicals SAP for Consumer Products SAP for Engineering, Construction and Operations SAP for High Tech SAP for Higher Education and Research SAP for Industrial Machinery and Components SAP for Insurance SAP for Life Sciences SAP for Media SAP for Mill Products SAP for Professional Services SAP for Public Sector SAP for Retail SAP for Telecommunications SAP for Utilities SAP for Wholesale Distribution SAP for Travel & Logistics Services   Asset Type:  All Asset Types Customer Success Stories ROI Case Studies Customer Success Profile Business Transformation Studies    Title   Asset Type  EKOL Logistics Learn how Turkish logistics firm EKOL, manages cost and profit centers and supports growth using the SAP ERP and SAP Customer Relationship Management (SAP CRM) applications. Executives now have a full, real-time view over purchasing, procurement, HR, fleet management and maintenance – to best support timely strategic decisions.       EKOL Logistics  (190 KB) Customer Success Stories Energen Examine why the Alabama Gas Corporation, Energen Corporation’s regulated utility, uses the SAP Customer Relationship Management (SAP CRM) on-demand solution to sustain great customer service. The company now enjoys streamlined account management and the ability to track customer projects from start to finish.       Energen (233 KB) Business Transformation Studies E-Plus Disover how E-Plus, Germany's third-largest mobile network operator, is increasing competitive advantage while cutting overhead with its dealer management solution supported by SAP Customer Relationship Management, SAP for Telecommunications, and SAP NetWeaver Portal.       E-Plus (305 KB) Customer Success Stories ESA Learn how this Swiss automotive purchasing association set about creating an effective e-commerce presence to satisfy customers' online needs. The group deployed SAP E-Commerce and as a result automated online ordering processes, created value for its customers, and increased its competitive edge.       ESA (357 KB) Customer Success Stories Essent Read how utilities company Essent used the employee interaction center functionality available with the SAP ERP and SAP Customer Relationship Management applications to accommodate an expanding employee base and keep its competitive edge. Now the company benefits from an easier distribution of workload.       Essent (202 KB) Customer Success Stories Estafeta Mexicana See how Estafeta Mexicana, a leading express delivery company with a fleet of 1,500 vehicles and its own cargo airline, employed the mySAP Customer Relationship Management application to improve visibility for better assignment of resources and improved service to its customers – recipients of 100,000 daily shipments.       Estafeta Mexicana (113 KB) Customer Success Profile Francotyp Postalia Learn how this manufacturer of specialized mail-related machinery increased after-sales revenue, defended its dominant market share, and further enhanced high standards for customer service. By implementing customer management relationship software from SAP, the firm secured its competitive edge.       Francotyp Postalia (768 KB) Business Transformation Studies Frencotyp-Postalia Read why this leading producer of franking and enveloping machines turned to SAP Customer Relationship Management when it wanted to modernize the way the company manages its customers – integrating customer service processes, obtaining a consistent view of all customer data, and consolidating legacy data.       Francotyp-Postalia (186 KB) Customer Success Stories FSI International Read how silicon wafer processor FSI International, based in Chaska, Minnesota, shrank its billing cycle by equipping service engineers with the SAP xApp Mobile Service composite application installed on laptops. The software supports customer invoicing in the field and invoice processing integration.       FSI International (237 KB) Customer Success Stories Gauteng Shared Services Centre Learn how governments can optimize IT solutions to best provide services to a wide variety of constituents. Gauteng Shared Services Centre improved service for multiple departments from one central portal using the SAP for Public Sector solution portfolio, including the SAP ERP application and the SAP NetWeaver technology platform.       Gauteng Shared Services Centre  (244 KB) Customer Success Stories Showing 21-30 of 82 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2 3 4 5 6 7 8 9