Once your implementation is complete and your users are comfortable with their tasks, you have the opportunity to extend the value of mySAP Business Suite to your organization. By fine-tuning your business processes and your employees' skills, you can achieve an even greater return on your investment. SAP's Human Performance Improvement (HPI) service is designed to help you do exactly that.

After implementation, companies typically reach a state of transactional proficiency, where they have complete and accurate data records and can accomplish critical transactions. But to reach your ultimate goals, your company must move on to process proficiency, where business processes are streamlined and end-users understand how their tasks impact the wider business goals.

Finally, to fully optimize your return on investment, you must reach a state of value creation, where technical, process, and human resource management strategies are designed to achieve higher value and returns.

What SAP's HPI Consultants Can Do for Your Company

SAP's HPI consultants will analyze your company carefully, identifying opportunities and determining the root causes of any problems. A team of experienced practitioners will help you assess important elements of value creation, including the following:

• SAP knowledge and skill gaps of your end-users
• Effectiveness of your business processes towards achieving your goals
• Clear metrics to track performance · Effectiveness of the organizational change and pockets of resistance
• Alignment among your organization's strategies, structure, communications systems, decision-making processes, job design, and reward and recognition systems
• Improvements in system configuration that will promote "value creation"

You'll receive recommendations for quick performance wins and assistance to make them happen. And for issues that require more extended efforts, SAP will provide detailed plans and effective strategies, ensuring that you have a system in place to maintain continuous improvement.