Curriculum: CRM Enterprise

Curriculum legend

SAP Customer Relationship Management (SAP CRM) as part of the SAP Business Suite offers everything that companies require to drive a profitable customer relationship manangement. The SAP CRM solution supports marketing, sales, and services processes through a variaty of interaction channels such as web, Interaction Center, Field Applications, Partner Channel Management and provides flexible and timely analyses as the basis for business decisions. The SAP CRM curriculum is structured along these outlined key areas.

The overview course SAPCRM (Overview of the SAP CRM solution) is preceding the functional and channel oriented SAP CRM courses and conveys the knowledge which is required for the following courses. Furthermore the foundation course CR100 (CRM Customizing Fundamentals) provides general basic and customizing settings of the CRM Enterprise System (such as Business Partner, Products, general transaction customizing, overview on Middleware) which are of relevance for all further courses.

Read the Full Curriculum Catalog (PDF).