SAP 360 Customer

Supercharge your customer experience with SAP 360 Customer, powered by in-memory computing

Revolutionize customer engagement with SAP 360 Customer – a completely new approach that combines our market-proven CRM software with the latest in analytics, cloud, enterprise mobility, collaboration and social media solutions. Powered by our lightning-quick in-memory platform, SAP HANA, SAP 360 Customer delivers real-time customer insight, real-time interactions, and real-time execution.

  • Combine transactional and external data for a complete, 360° view of your customers
  • Better understand customer needs and preferences – and accurately predict future behavior
  • Deliver contextual, personalized experiences through any channel, on any device
  • Monitor and analyze social media sentiment – and proactively engage with your customers
  • Personalize offers based on customer profile, context, past interactions, and current location
  • Deploy SAP 360 Customer on-premise or via the cloud, and on any mobile device
Co-workers gathered around a mobile device, representing 360 view of customers
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Featured Resources

Connected marketer reaching more customers with SAP 360 Customer

Marketing: Influence Customers in Real Time

Discover how SAP 360 Customer can empower your marketers with unprecedented customer insight, flexible marketing processes, and the ability to influence customers with real-time, in-context offers – for "sticky" loyalty and sky-high campaign ROI.

Sales rep using SAP 360 Customer on her mobile device

Sales: Close More Deals with Strategic Selling

Don't just make your numbers – make your best numbers ever. Learn how SAP 360 Customer can help your sales team move from tactical to strategic selling, leverage real-time customer and market insights, and quickly capitalize on changing demand.

Field service rep providing customer service using a mobile device

Service: Wow Customers with Personal Experiences

Take customer service to new heights. Watch this quick video to see how SAP 360 Customer can help your service reps access and leverage complete customer information anytime, anywhere, on any device – for greater loyalty and higher service revenue.

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