SAP Cloud for Social Engagement

Engage with your customers on social media

Social media has created new channels for the way customers want to interact with you. Are you adequately prepared to find relevant messages, handle tens of thousands of them, and respond intelligently within minutes? Using SAP Cloud for Social Engagement you can deliver a great customer experience by listening to and engaging with your customers where they like to hangout. Find the most critical messages, and use enterprise data to glean customer insight. Then collaborate within your team or across the organization to resolve issues efficiently and effectively.

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What's Included In the Solution

Customer engaging with company online

Transforming Customer Service with Social Media

Find out how companies are enhancing the customer experience by integrating social media across service and support channels. With SAP Cloud for Social Engagement at the center of the customer engagement processes, companies can respond appropriately when people are talking about their brand and offerings online.

Thought leaders discussing social media predictions

Social Media Trends & Predictions for 2013

In this webcast, sponsored by Business2Community, hear from several prominent thought leaders such as Shep Hyken, Anthony Leaper, and Pam Moore, discussing their predictions on the impact of social media within marketing, sales and service for 2013.

Employees communicating through social media

SAP Radio Hour: Social Media in the Enterprise

In this episode of SAP’s Game Changer Radio show, several thought leaders focus on the increasingly critical role that social media plays in the enterprise and what practitioners should focus on for 2013.

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What's Included In The Solution