Customer Relationship Management (CRM) Software Solutions From SAP
CRM Applications for Maximized Customer Interaction
More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it's sales, service, or marketing.
Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term
SAP has helped best-run companies in more than 25 industries to achieve excellence in all aspects of customer relationship management. Learn more:
With SAP CRM, you can reduce your service costs while enhancing customer satisfaction by streamlining your service operations and delivering exceptional customer service. Key SAP CRM service capabilities include:
Key Service Benefits of SAP Customer Relationship Management
SAP CRM enables you to:
- Improve first-contact resolution with on-the-spot information and resources needed to resolve issues
- Increase customer retention by providing service employees with the information and tools they need to prevent churn
- Boost field utilization through optimized resources and easy access to information
- Drive revenues by offering relevant services and products based on customer insights
- Reduce returns by enabling customers to solve their problems and by proactively resolving known product defects
- Provide a consistent user experience across all interaction channels, including voice, text messaging, Web contacts, and e-mail
Learn More About SAP CRM Software Solutions
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