Build Loyalty and Retain Customers |
Profitable customers are priceless. The success of your service organization depends on its ability to provide consistent and superior customer service, which builds loyalty and helps retain your best customers. To achieve this objective, service representatives and managers must be equipped with the right set of tools to quickly and effectively respond to customers needs and identify areas for improvement.
SAP provides these tools – whether on-line, off-line, on-premise, or off-premise. Find out how the SAP CRM on-demand solution can help you get started today. |
Key Benefits
|
|
- Manage 24/7 service requests from a centralized location to ensure:
- A complete view of the customer
- Coordinated activities across service, sales, and marketing
- Organize, plan, and assign service employees to effectively meet changing service demands
- Analyze service trends to quickly identify problems and take corrective action
|
Key Features
|
- Customer service and help desk support
- Rule-based distribution and escalation of service tickets
- Service analytics
- Intuitive design
- Easy configuration and user administration
- Simple shortcuts and navigational aids
- Microsoft Office and IBM Lotus Notes integration
- Flexible integration
- Multi-language support
- Multi-currency support
Find out more.
|