Deliver stellar customer service with SAP software

Get the tools you need to delight your customers, differentiate your brand, and drive new revenue – with customer service software from SAP. Leverage real-time, contextual customer insights to increase engagement and foster loyalty. Proactively solve issues with predictive capabilities and sentiment analysis. And empower field service reps with mobile access to key information and state-of-the-art data visualization tools.

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Explore our solutions

Learn how SAP solutions support customer service – and how we can help you succeed.

Call center agents using customer service support software

Demo: Deliver Superior Service with SAP CRM

Watch this quick demo to see how SAP Customer Relationship Management can help you solve problems on the first call, better understand customer entitlements, and transform service from a cost center to a profit center.

Cashier representing proactive customer service

Top 10: “Not So Excellent” Service

25/06/2013

For many of us, it’s a sad commentary that poor customer service is the rule, not the exception. In the style of David Letterman and The Tonight Show, below is my top 10 of the “not so excellent customer service” scenarios I have seen or experienced. I hope someday in the near future, coming up with this list won’t be so easy...

Cashier representing consistent cross-channel customer service

Cross-Channel Service Consistency

In the digital age, consistently excellent customer service within and across all channels is the new name of the game. Hear how top executives are meeting this challenge head on – in a Bloomberg BusinessWeek report.

SAP Co-CEO Bill McDermott on screen at SAPPHIRE NOW Orlando

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