SAP Active Global Support provides a comprehensive range of services that enable you to continually improve core business processes while leveraging your existing solutions.

SAP delivers the assistance you need to optimize the performance of your software and manage your business processes more effectively. You can adapt existing solutions to changing market and business requirements, and take advantage of the new innovations that will make your business more successful.

With SAP Active Global Support, you benefit from SAP's 30 years of experience gained in supporting the industry's largest installed base of customers. SAP experts work with you to gain a complete understanding of your unique IT environment. We help you reduce the total cost of ownership of your IT infrastructure and enable you to accelerate and maximize your return on investment in SAP solutions.

SAP Active Global Support provides a complete portfolio of maintenance offerings and support services:

Maintenance Offerings

Select the level of maintenance support that meets your needs:

• SAP Standard Support -- Reduces total cost of ownership and ensures a strong return on investment in SAP solutions
• SAP MaxAttention -- Provides a premium level of SAP support, ensuring that a comprehensive strategy for support and SAP solutions is aligned with your unique requirements
• IT Service & Application Management (IT S&AM) from HP and SAP -- Lets you optimize and monitor your entire system environment

Support Services

Choose from a range of services to manage your critical success factors:

• SAP Safeguarding -- Manages risks and ensures the technical robustness of your SAP solutions during implementation, upgrade, migration, and operations
• SAP Empowering -- Optimizes the way you operate and support your SAP solutions
• SAP Solution Management Optimization -- Keeps solutions running optimally, improving return on investment and reducing the cost of operations