SAP Active Global Support:

Customer Successes

New Zealand Defence (PDF, 181KB), New Zealand -- The New Zealand Defence Force has a complex IT environment comprising a comprehensive suite of SAP products across the three Services: Army, Navy and Air Force. When they needed to upgrade and expand their back office operating platform, they turned to SAP Solution Manager for a simple and effective way of keeping a watchful eye on the organization’s extensive IT resource, while still keeping up with the ever changing IT environment.

Turners & Growers (PDF, 130KB), New Zealand -- This New Zealand distributor of fruit and produce, found a low-cost, quick-return solution to eliminate their off-site support desk. Turners & Growers is a recent addition to the growing list of SAP customers who have discovered one of SAP's best-kept secrets: the SAP Solution Manager tool. Here is one example of the exceptional results that can be achieved when a customer uses what is bundled into their SAP enterprise software – and covered by their standard maintenance agreement with SAP.
Carter Holt Harvey (PDF, 211KB), New Zealand -- Carter Holt Harvey Limited (CHH), based in Auckland, New Zealand - is Australasia's largest forest products company. CHH uses SAP Solution Manager application management platform to manage its processes for requesting, approving and making fixes and functional changes to the SAP applications that run the company.
Pilkington (PDF, 106KB), Australia -- Pilkington is Australia's only manufacturer of float glass, and given its reliance on efficient manufacturing they were an early adopter of SAP software. SAP applications now handle almost every aspect of Pilkingtons supply chain, from production planning and purchasing raw materials through to dispatching the product and invoicing customers.

Zinifex (PDF, 110KB), Australia -- Zinifex is one of the world’s largest zinc and lead producers, operating mines and smelters in Australia, the Netherlands, and the United States. With over 3,500 employees worldwide, the Melbourne-based company hauls in $A1.6 billion in annual revenues. Zinifex decided to upgrade its SAP software, with the Assistance of SAP Active Global Support, to provide an integration platform that would enable it to deploy additional SAP solutions. An in-house upgrade team took care of this quick, easy, and inexpensive upgrade with the help of the SAP GoingLive Functional Upgrade.

A&R Whitcoulls Group (PDF, 174KB), Australia -- Australia's largest book retailer, is using the skills and experience of its New Zealand sister company, Whitcoulls, to help it roll out a set of solutions on a shared SAP system, with the assistance of SAP Solution Manager.

To learn more about SAP Solutions read customer success stories from around the world: