TCRM20 - CRM – Fundamentals II

Course Version: 081

Duration: 10 days

Delivery Type

• Instructor-led Classroom

Audience

• Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Prerequisites:

Essential

• * Essential
• Basic business knowledge of CRM processes and concepts
• TCRM10 CRM – Fundamentals I
• * Recommended
• Knowledge of SAP ERP sales business processes; for example:
• TSCM60 Order Fulfillment I or
• SCM600 Business Processes in Sales Order Management

Recommended

• None

Goals

• Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Course Based on Software Release

• SAP CRM 2007
• ERP ECC 6.0

Content

• Customizing fundamentals for CRM - CRM business transactions
• Overview of generic functions in business transactions
• Activity management
• Customizing for these objects
• Customizing fundamentals for CRM - Process control and determination
• Partner determination
• Actions
• Overview of pricing in CRM
• CRM billing
• CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
• User interface (UI) technology in SAP CRM
• Case Study: implementation of example scenarios using specific business processes
• Certification examination on the content of the courses TCRM10 and TCRM20

Notes

• As part of this training the certification exam "SAP Certified Application Associate – CRM Foundation with SAP CRM 2007" is included and will be run on the last day of the training.