IUT260 - IC WebClient for Utilities

Course Version: 073

Duration: 3 days

Delivery Type

• Instructor-led Classroom

Audience

• SAP Consultants and partners
• Project managers, project leaders and employees
• Key Users responsible for the configuration of processes

Prerequisites:

Essential

• Basic Utilities Knowhow, Basic CRM Knowhow
• IUT110 Introduction to the IS-U/CCS System
• IUT210 Master Data and Basic Functions
• SAPCRM Overview of the SAP CRM solution

Recommended

• CR410 CRM Interaction Center WebClient
• IUT240 Contract Accounts Receivable and Payable
• IUT250 Customer Service

Goals

• This course teaches participants the basics of ICWebClient functionality for Utilities. The participants will get sound knowledge of the technical landscape and architecture.
• In addition they will deepen the Interaction Center WebClient configuration knowledge for different business uses in the Utilities industry. They will learn to customize the new UI for Utilities processes.

Course Based on Software Release

• ERP ECC 6.0

Content

• Architecture and technology
• Agent functions and operating the IC
• Creating IC profiles
• Customizing of general components
• The navigation bar
• Interaction record
• IS-U environment tree
• and the transaction launcher
• IC Webclient Customizing of typical FICA processes
• Financial inquiries on Account Balances, Open Items, Processing Locks, Dunning notices
• Collection call lists
• Payment Agreements, Acception payment authorisation, installment plan, deferrals
• Dispute Management
• IC Webclient Customizing of typical Utilities processes
• Move in / Move Out
• Bill correction
• Budget Billing Plan

Notes

• First day: 10.00 - 17:00 Other days: 09.00 - 17.00 Last day: 09.00 - 15.00